Microsoft Product Support Services Reviews and Ratings

What are Microsoft Product Support Services?

Gartner defines Microsoft product support services as support for Microsoft products, delivered either directly from Microsoft or indirectly from an alternative support provider. Technical support services for Microsoft products help customers in medium to large organizations resolve operational problems. (Smaller organizations likely use free support.) Gartner considers any provider of support services for Microsoft products — including Microsoft itself — to be part of the market for Microsoft product support services.

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SHI is a global technology solutions provider with annual sales of over $15bn. It brings a highly-personalized concierge approach to solutions design, connecting customers with the right technologies and services from a portfolio of more than 1,000 software and hardware vendors.

Key solution areas include end-user computing, infrastructure (data center, cloud and networking), cybersecurity and IT optimization services such as Software Asset Management and financing.

SHI has more than 7,000 staff in the United States, Canada, United Kingdom, Europe, India, and Asia Pacific, supporting customers’ global technology needs. SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

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Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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Bluesource is focused on providing services to mitigate escalating costs associated with cloud transition and managing hybrid environments. The company employs an out-tasking method, known as their MSP+ model, to supplement support and delivery for technology teams where necessary. This approach aims to provide cost-effectiveness and improved service-level agreements. By taking charge of support management for the Microsoft platform, Bluesource enables internal technology teams to prioritize other essential tasks. Solutions offered by Bluesource are launched and maintained by a team of experts using the cutting-edge technology.

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CDW is a global corporation that provides comprehensive IT solutions and services. Its offerings encompass various domains such as networking, mobility, cloud computing, security, software management, and data center management. These services are designed to assist organizations operating in diverse sectors like business, government, education, and healthcare to consistently innovate and augment their sector-specific proficiency. Established in 1984, CDW has grown its employee base to more than 15,000 individuals.

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Converge Technology Solutions is a firm that offers software-enabled, IT and Cloud Solutions. Its main focus revolves around delivering advanced analytics, application modernization, cloud platforms, cybersecurity, digital infrastructure, and digital workplace services across diverse industries. Converge leverages its knowledge in advisory, implementation, and managed services across various IT vendors to meet the distinct business and technology requirements for public and private sector clients. Ultimately, Converge Technology Solutions strives to assist in cost reduction, efficiency improvement, and competitive advantage creation through its comprehensive services and solutions.

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Definity First is a digital consulting firm with a global reach, focusing primarily on addressing business challenges using an assortment of tools such as technology, customer experience, analytics, and marketing optimization. Equipped with Gold Certified Microsoft Partner status, the firm possesses thorough experience and knowledge with enterprise software applications.

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Dynamic Consultants Group (DCG) is a Kansas City-based corporation that delivers comprehensive Microsoft support services globally. The company provides 24/7 support for all Microsoft products and offers alternatives to Microsoft Premier and Unified Support services. DCG serves medium and large organizations with a cost-effective business model, utilizing US-based engineers to ensure high-quality service. Their mission focuses on maintaining and advancing organizations' IT infrastructure through managed Microsoft Support, delivering affordable enterprise-grade support regardless of client growth rates.

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Eviden is a technology company specializing in data-driven, trusted, and sustainable digital transformation, with a strong portfolio of patented technologies. With worldwide positions in advanced computing, security, AI, cloud and digital platforms, it provides deep expertise for all industries in more than 47 countries. Bringing together 53,000 talents, Eviden expands the possibilities of data and technology across the digital continuum.

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IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

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Since its establishment in 2001, IncWorx Consulting has been providing information technology expertise to a wide range of businesses throughout the United States and Canada. The company specializes in optimizing software and infrastructure investments for organizations in various sectors including, but not limited to, finance, insurance, non-profit, legal, energy, and manufacturing sectors. IncWorx Consulting's primary area of focus is offering managed support for several Microsoft technologies, including Azure IAAS, Azure PAAS, Azure SAAS, Exchange, Intune, Microsoft Teams, Microsoft 365, .NET, Office 365, OneDrive, Power Apps, Power Automate, Power BI, Power Platform, SharePoint, SQL Server, SQL Server Analysis Services (SSAS), SQL Server Integration Services (SSIS), and SQL Server Reporting Services (SSRS). In addition to this, the expert team at IncWorx Consulting has extensive project experience in administration, analytics, business intelligence, development, disaster recovery, consolidation, ETL development, infrastructure, integration, intranets, managed support, migration, process automation, reporting, strategy, training, upgrade, virtualization, and workflow. For organizations seeking to expand their team, the company provides expertise in various areas such as application development, app integration, cloud platform, DevOps, datacenter, data analytics, data platforms, collaboration and content, communication, cloud productivity, messaging, and security.

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Sentinel is a company focused on optimizing IT environments for tangible ROI and sustainable performance. Over the years, it has stayed up-to-date with technological innovations, making it a trusted source for practical and creative solutions. Sentinel generates IT solutions ranging from communications to cloud and managed services. It has established connections with various global technology entities. Sentinel provides services at both national and international levels from multiple operating centers across America. Sentinel was formed in 1982 and has seen continued growth in the core business, which has resulted in an increased geographical reach and the implementation of innovative technology. Sentinel also focuses on employee growth, encouraging creativity, fostering an entrepreneurial spirit, and training through certification and hands-on experience.

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SoftwareOne operates as a global software and cloud solutions provider. The company's primary focus is on altering the processes through which businesses develop, purchase, and manage their requirements in the cloud. The main problem SoftwareOne addresses is assisting its clients in migrating and modernizing their workloads and applications. It also offers guidance in navigating and optimizing subsequent software and cloud changes, thereby facilitating the unlocking of technology's value. SoftwareOne, with 8,900 employees worldwide, provides a diverse portfolio of 7,500 software brands in 90 countries. It has its headquarters in Switzerland.

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Spinnaker Support provides independent third-party support, managed services, and consulting for enterprise software systems. They work with Oracle, SAP, and VMware products, offering services that help organizations in both the private and public sectors optimize their software ecosystems. Spinnaker Support allows organizations to manage their software based on internal business goals. Their approach helps companies efficiently allocate resources while maintaining the security and performance of their systems.

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US Cloud is a corporation with a global outreach that specializes in Microsoft support services. The company extends its services to cover all Microsoft product issues with a focus on around-the-clock problem-solving. Based in St. Louis, US Cloud’s innovative approach includes alternatives for Microsoft Premier & Unified Support services, contributing to its distinct position within the market. The target audience primarily includes medium and large organizations and the business model is designed to be cost-effective. It focuses on enhancing its customer service by leveraging a team of engineers based in the US. Ultimately, US Cloud's objective is the smooth functioning and further development of an organization's IT infrastructure through managed Microsoft Support. They strive to offer quality support for businesses of varying sizes at affordable rates, irrespective of the pace of their growth.

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