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Generative AI Knowledge Management Apps/General Productivity

Generative AI Knowledge Management Apps/General Productivity Reviews and Ratings

What are Generative AI Knowledge Management Apps/General Productivity?

Gartner defines the generative AI (GenAI) knowledge management apps/general productivity submarket as technologies that enable companies to better retrieve and contextualize information and insight from their knowledge bases, including enterprise AI search, conversational AI platforms, and productivity tools for communications and content development.

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Logo of Grammarly

Grammarly

By Superhuman

4.6
(2489 Ratings)

Grammarly is the AI writing partner that helps people at every stage of the writing process, from blank page to final draft. It's also built with your digital workflow in mind. Our AI-enabled English writing assistance technology works seamlessly across platforms and devices, including more than 500,000 applications and websites. This means less switching back and forth and more focus for everyone. Grammarly Business is designed to meet the needs of teams and organizations of all sizes to ensure brand consistency and share organizational knowledge quickly. With a single Grammarly Business account, everyone on your team gets Premium suggestions and enterprise-level features to work faster, smarter, and directly in the apps and websites they already use.

For individuals, a free account can improve and strengthen everyday writing, while a Premium account will help step up your game at work, school, and wherever else you need your writing to sound as polished as possible.

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Microsoft 365 Copilot

By Microsoft

4.4
(760 Ratings)

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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Logo of Amazon Q Business

Amazon Q Business

By Amazon Web Services (AWS)

4.4
(193 Ratings)

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

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OpenAI API

By OpenAI

4.5
(186 Ratings)

OpenAI is an artificial intelligence research and deployment company focused on building safe, reliable, and enterprise-ready AI systems. Its mission is to ensure that artificial general intelligence benefits all of humanity while supporting responsible adoption at scale.

OpenAI provides advanced AI models and platforms that support enterprise use cases including knowledge management, content creation, software development, customer support, and data analysis. These solutions are designed to integrate with existing enterprise workflows and technology environments to improve productivity and decision-making.

With a focus on security, privacy, compliance, and governance, OpenAI enables organizations across industries to deploy AI in alignment with business requirements and risk management practices.

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GitHub Copilot

By GitHub

4.4
(172 Ratings)

GitHub is a platform where developers, businesses, and organizations collaborate to create and innovate. Offering tools for version control, CI/CD, security, and code review, GitHub helps teams build software efficiently and securely.

With GitHub Copilot, developers can leverage AI to receive real-time coding assistance, streamlining their workflows and enabling them to focus on solving complex challenges. The platform supports a wide range of projects, from open source to enterprise, while integrating seamlessly into development processes to foster collaboration and security.

As part of Microsoft, GitHub is committed to empowering developers and organizations to bring their ideas to life, working toward the goal of supporting 1 billion developers worldwide.

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Glean

By Glean

4.5
(126 Ratings)

Glean is the Work AI platform that connects, secures, and understands your company's knowledge to bring you the answers you need. With a foundation in powerful enterprise search, Glean enables you to find information, generate content, and automate work with AI. It allows users to quickly produce personalized answers and build custom generative AI apps, agents, and assistants that streamline tasks—all on one centralized platform.

Functioning like an expert who has been with your company since its inception, Glean has processed every document, conversation, and employee's expertise. This virtual expert is available 24/7 to enhance your work performance beyond mere productivity boosts.

Glean fosters deep satisfaction as you make tangible progress at work. Whether providing quick access to answers or connecting you with knowledgeable colleagues, Glean expands your potential to do extraordinary work.

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Agentic Process Automation System

By Automation Anywhere

4.7
(95 Ratings)

Automation Anywhere offers AI-powered process automation that empowers organizations to drive productivity gains, foster innovation, improve customer service, and accelerate business growth. The company’s AI + Automation Enterprise System is powered by specialized AI, autonomous AI agents, and offers process discovery, end-to-end process orchestration, document processing, and analytics — all with a security and governance-first approach. Guided by its vision to fuel the future of work, Automation Anywhere is dedicated to unleashing human potential through AI-powered automation.

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Jasper

By Jasper

4.4
(86 Ratings)

Jasper: On-Brand AI For Business is an artificial intelligence assistant that generates online content in a distinctive brand voice. This versatility enables Jasper to adapt to any brand tone, from formal verbiage to casual internet jargon. The convenience of the Jasper Everywhere browser extension allows for seamless content creation across various platforms, such as social media, emails, CMS, and a company's own platform through the Jasper API. Furthermore, the service assures security and privacy of data with its built-in security features that continually evolve with progressing security protocols. Jasper was established in 2021 and has since amassed a substantial number of users.

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Writer

By WRITER

4.3
(67 Ratings)

WRITER is an end-to-end platform for building, activating, and supervising AI agents across the enterprise. It empowers IT and business teams to collaboratively build agents that automate work, improve decision making, and drive business outcomes. With WRITER, teams get a home for their AI-powered work, while builders get intuitive development tools, seamless integrations, and full oversight via approval workflows, logs, and role based controls. Powered by WRITER's Palmyra LLMs and Knowledge Graph, the platform powers accurate, reliable AI agents that meet strict security and compliance standards, including SOC 2 Type II, GDPR, HIPAA, PCI, and the ISO trust triad.

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AlphaSense

By AlphaSense

4.5
(66 Ratings)

AlphaSense operates as a market intelligence and search platform. This company's technology is AI and generative AI-based, designed to support decision making with a range of insights from public and private sources, like company filings, event transcripts, call transcripts from experts, news articles, trade journals, and equity research. The platform was established in 2011 to assist professionals in making informed business decisions. AlphaSense maintains its headquarters in New York City, with additional offices located around the globe — in the U.S., U.K., Germany, Finland, and India. The workforce of AlphaSense is quite extensive and includes over 1,000 individuals.

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Elastic Search

By Elastic

4.5
(57 Ratings)

Elastic enables organizations to securely harness search-powered AI so anyone can find the answers they need in real-time using all their data, at scale. By integrating AI with search technology, it facilitates the discovery of actionable insights from large volumes of both structured and unstructured data, addressing the need for real-time, scalable data processing.

Our Elasticsearch Platform delivers search-powered AI for observability, security and search. Companies can now solve real-time business problems and achieve better business outcomes by taking advantage of massive amounts of structured and unstructured data, securing and protecting private information more effectively, and optimizing infrastructure and talent resources more efficiently.

Elastic’s complete, easy-to-use cloud-based platform offers solutions in search, security, and observability, aimed at aiding businesses in leveraging AI technology securely and effectively.

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Power Apps

By Microsoft

4.3
(56 Ratings)

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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Copy.ai

By Copy.ai

4.2
(54 Ratings)

Copy.ai is the Go-to-Market AI Platform that leverages multiple LLM tools to codify processes for go-to-market teams. This streamlines efficiency and productivity on a single platform, rather than multiple AI tools across teams. It provides Workflows and features that allow businesses to automate complex processes and manage Workflows effectively, ensuring cohesive and efficient operations across various departments like sales, marketing, and customer success.

Beyond content generation, Copy.ai supports and simplifies processes such as account research, contact intelligence, and lead processing. By transforming these common processes into GTM AI Workflows, teams and individuals can save an unlimited amount of time that can be spent elsewhere.

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Adobe Firefly

By Adobe

4.1
(43 Ratings)

Adobe focuses on providing digital media and digital marketing solutions on a worldwide scale. The company offers creative, marketing and document solutions which are geared towards assisting individuals, ranging from budding artists to established brands, to bring life to their digital creations. Furthermore, Adobe concentrates on the delivery of captivating experiences to the targeted individuals. Adobe's solutions are omnipresent and they are striving to bring about change through digital experiences.

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Claude

By Anthropic

4.4
(31 Ratings)

The main focus of this AI research company is to create trustworthy, interpretable, and controllable Artificial Intelligence systems. One product they developed is called Claude, which is an AI assistant designed to handle tasks on any level. The company's research broadly covers various fields like natural language processing, feedback from humans, scaling laws, reinforcement learning, generation of coding, and interpretability. The overall goal is to push forward in multiple fields related to AI.

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Gemini

By Google

4.5
(31 Ratings)

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

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Otter.ai

By Otter.ai

4.2
(30 Ratings)

OtterPilot is an application that utilizes AI technology for note-taking and chat purposes, primarily focusing on enhancing voice conversation recording and retrieval. Its functionality encompasses joining meetings, auto writing notes, and summarizing discussions. With the aid of Otter AI Chat, which serves as a co-contributor during meetings, it responds to queries in an instant, collaborates with other attendees, and produces content derived from meeting data. This component allows for increased collaboration, enabling team members to exchange messages with Otter and each other, thereby integrating the intelligent AI into the discourse.

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ClickUp

By ClickUp

4.7
(27 Ratings)

ClickUp brings together 20+ work apps, data, and workflows into one Converged AI Workspace. It eliminates work sprawl to provide 100% context and a single place for humans and AI agents to collaborate. Trusted by more than 3 million teams worldwide, ClickUp is on a mission to maximize human productivity.

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Logo of Writesonic

Writesonic

By Writesonic

4.1
(26 Ratings)

Writesonic is an artificial intelligence-enhanced writing assistant. It designs tools to streamline the process of generating, revising, and publishing diverse forms of content. These include articles, blog entries, ads, landing pages, eCommerce product descriptions, and social media posts, among others. Drawing parallels with Canva, Writesonic seeks to democratize writing, making it accessible, simple, and efficient for all. It is nurtured by diverse backgrounds, including Y Combinator, HOF Capital, Rebel Fund, Soma Capital, Broom Ventures, Amino Capital, and several independent industry experts.

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Logo of Salesforce Sales Cloud

Salesforce Sales Cloud

By Salesforce

4.6
(23 Ratings)

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

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Features of Generative AI Knowledge Management Apps/General Productivity

Updated January 2026

Mandatory Features:

  • Partnerships and integration offer seamless integration with your existing technology stack. Partnerships highlight a cooperative effort to accelerate AI adoption, support for data exchange protocols such as MCP and help vendors’ clients achieve unique business goals

  • Decision support/augmentation provides real-time guidance and next best actions. The system analyzes conversations and offers actionable insights. It helps agents resolve issues faster and improves decision making

  • Retrieval-augmented generation (RAG) connects AI to enterprise data for accurate answers using vectorization, graphs or both. It ensures outputs are trustworthy, explainable and hallucination-free. Users receive trusted knowledge grounded in reliable company sources

  • A conversational interface that enables natural, human-like conversations. It automates routine tasks and handles simple inquiries quickly. Users get instant answers across various systems and channels

  • Persona-centric offerings using AI agents to deliver personalized support tailored to specific roles. They offer focused help to sales, procurement, HR or internal support departments. The experiences are tailored to meet individual user needs

  • Connector-based indexing of third-party data sources eliminates silos by indexing content from all enterprise applications. It integrates systems such as CRM, ERP, HCM, SCM and document repositories. This capability establishes a single, unified source of trusted information

Gartner Research

Market Guide for Generative AI Knowledge Management Apps/General Productivity
Gartner Peer Insights 'Voice of the Customer': Generative AI Knowledge Management Apps/General Productivity

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