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Managed Detection and Response

Managed Detection and Response Reviews and Ratings

What is Managed Detection and Response?

Gartner defines managed detection and response (MDR) services as those that provide customers with remotely delivered security operations center (SOC) functions. These functions allow organizations to perform rapid detection, analysis, investigation and response through threat disruption and containment. They offer a turnkey experience, using a predefined technology stack that commonly covers endpoints, networks, logs and cloud. Telemetry is analyzed within a provider’s platform using a range of techniques. The MDR provider’s analyst team then performs threat hunting and incident management to deliver recommended actions to their clients.

MDR offers outcome-driven security incident management that is predicated on the detection, analysis and investigation of potentially impactful security events and the delivery of active threat disruption and containment actions to respond to and mitigate the impact of cyber breaches.

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Logo of Sophos Managed Detection and Response Services

Sophos Managed Detection and Response Services

By Sophos

4.8
(1027 Ratings)

Sophos Managed Detection and Response Services is a cybersecurity software that delivers threat detection, investigation, and response capabilities through continuous monitoring by dedicated security experts. The software integrates advanced threat intelligence and machine learning to identify and analyze suspicious activities across endpoints, networks, cloud environments, and email systems. It provides actionable insights, incident remediation, and guidance to address security events, enabling organizations to respond to threats more effectively and reduce risk exposure. The software aims to alleviate the challenges of limited internal resources, allowing organizations to maintain protection against evolving cyber threats and streamline their security operations.

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Logo of Arctic Wolf Managed Detection and Response Services

Arctic Wolf Managed Detection and Response Services

By Arctic Wolf Networks

4.9
(787 Ratings)

Arctic Wolf Managed Detection and Response provides 24x7 monitoring of your network, endpoint, and cloud environments along with a managed approach to detection, response, and recovery from modern cyber-attacks. Your named Concierge Security Team will work with you to build and execute a Security Journey that meets your organization's goals and objectives while identifying opportunities to strengthen your security posture over time.

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Logo of CrowdStrike Falcon Complete Next-Gen MDR

CrowdStrike Falcon Complete Next-Gen MDR

By CrowdStrike

4.7
(443 Ratings)

CrowdStrike Falcon Complete Next-Gen MDR delivers 24/7 managed detection and response expertise, powered by the AI-native CrowdStrike Falcon platform. Operating as a seamless extension of customer teams, Falcon Complete Next-Gen MDR conducts advanced threat detection, investigation, and response around-the-clock and across all key attack surfaces including endpoint, cloud, identity, and critical third-party data. Our service combines security expertise, threat hunting and powerful security technology to accelerate mean-time-to-respond (MTTR), close the cybersecurity skills gap, and stop breaches.

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Logo of SentinelOne Wayfinder MDR

SentinelOne Wayfinder MDR

By SentinelOne

4.7
(383 Ratings)

SentinelOne Vigilance Respond is a software designed to provide managed detection and response capabilities for endpoint security. The software enables analysis, triage, and investigation of security alerts, leveraging artificial intelligence to accelerate response times and facilitate investigation workflows. SentinelOne Vigilance Respond performs threat hunting, forensic analysis, and supports remediation activities to address security incidents. The software assists organizations in managing alert volumes, reducing dwell time, and meeting compliance requirements by providing expert-driven decisions and actionable guidance for incidents detected by SentinelOne’s endpoint protection platform. This software helps address challenges related to resource limitations and the complexity of managing cybersecurity threats across enterprise environments.

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Logo of Rapid7 Managed Detection and Response Services

Rapid7 Managed Detection and Response Services

By Rapid7

4.5
(315 Ratings)

Rapid7 Managed Detection and Response Services is a service designed to monitor, detect, and respond to cybersecurity threats across networks, endpoints, and cloud environments. The service uses threat intelligence, advanced analytics, and technology integrations to identify suspicious activity and potential attacks. It provides continuous monitoring, incident investigation, threat validation, and actionable guidance to help organizations address vulnerabilities and reduce risk. The service aims to improve security outcomes by streamlining threat detection and response processes and supporting organizations in managing security incidents efficiently.

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Logo of Alert Logic Managed Detection and Response Services

Alert Logic Managed Detection and Response Services

By LevelBlue (Alert Logic)

4.2
(154 Ratings)

Alert Logic Managed Detection and Response is a software designed to monitor, detect, and respond to cybersecurity threats across cloud, on-premises, and hybrid environments. The software utilizes threat intelligence, security analytics, and expert investigations to identify potential risks and suspicious activities in real time. It provides centralized visibility into network and endpoint behavior, helping organizations address vulnerabilities, investigate incidents, and comply with regulatory requirements. Alert Logic Managed Detection and Response software aims to support IT teams by automating threat identification and providing recommendations for incident response, contributing to more effective security operations and risk management.

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Logo of Expel Managed Detection and Response Services

Expel Managed Detection and Response Services

By Expel

4.6
(143 Ratings)

Expel Managed Detection and Response Services is a security software that provides organizations with monitoring, detection, and response to cyber threats across cloud, on-premises, and hybrid environments. The software uses proprietary technology and automation to analyze security alerts from existing tools, investigate incidents, and deliver recommendations for remediation. It is designed to address the challenge of managing increasing volumes of security data and alert fatigue by triaging and prioritizing threats, allowing organizations to focus resources on critical issues. The software supports integration with security information and event management systems, endpoint detection tools, and various network security solutions, streamlining threat detection and response workflows for improved operational efficiency.

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Logo of Red Canary Managed Detection and Response Services

Red Canary Managed Detection and Response Services

By Zscaler (Red Canary)

4.6
(136 Ratings)

Red Canary Managed Detection and Response Services is a service designed to help organizations identify, investigate, and respond to security threats across endpoints, cloud environments, and networks. The service leverages continuous monitoring, cloud-based analytics, and threat intelligence to detect suspicious activities and provide detailed threat analysis. It integrates with existing security infrastructure to augment security teams by delivering actionable insights, alert investigations, and remediation guidance. This service aims to address the challenge of detecting advanced threats and reducing the time to respond, supporting businesses in maintaining security operations efficiency and mitigating potential risks within their technology environments.

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Logo of Bitdefender Managed Detection and Response Services

Bitdefender Managed Detection and Response Services

By Bitdefender

4.8
(106 Ratings)

Bitdefender Managed Detection and Response (MDR) is a 24/7 managed security service that shields organizations from cyberattacks. Comprised of a team of security experts from a wide array of global intelligence agencies, we augment security teams to help operationalize their security tools to better protect their organization. Powered by the Bitdefender GravityZone XDR platform, our team monitors the entire environment including endpoint, network, cloud, identity, and productivity applications to analyze, detect, and respond to threats. Bitdefender MDR provides actionable threat intelligence and research, 24/7 threat monitoring and response, reduced burden on internal security teams, proactive threat hunting to uncover hidden risks, dark web monitoring for exposed information, and actionable recommendations to strengthen security. We also offer Offensive Security services (Pen Testing and Red Teaming) to help proactively identify vulnerabilities before they can be exploited.

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Logo of eSentire Managed Detection and Response Services

eSentire Managed Detection and Response Services

By eSentire

4.6
(84 Ratings)

eSentire protects the critical data of 2000+ customers in 80+ countries from known and unknown cyber threats with 24/7 threat detection & response and a 15-minute mean time to contain.

eSentire's all-in-one MDR solution combines cutting-edge open XDR technology, unlimited threat hunting & unlimited incident handling, and multi-signal coverage with over 300 technology integrations to support your existing tech stack.

eSentire's multi-signal approach ingests high-fidelity data sources from endpoint, network, log, cloud, identity, and vulnerability data that enables complete attack surface visibility. eSentire's XDR Cloud Platform automatically blocks attackers from gaining a foothold while eSentire’s expert Elite Threat Hunters initiate human-led threat investigation and containment to stop attackers at any level which helps you build a more resilient security operation.

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Logo of Ontinue ION MXDR

Ontinue ION MXDR

By Ontinue

4.7
(73 Ratings)

Ontinue is an MXDR provider that leverages AI-driven automation,

human expertise, and the Microsoft Security product portfolio to continuously assess

and protect your environment and advance your security posture for digital transformation.

Ontinue ION, its MXDR service, is built to make security teams faster, more proactive,

and more efficient. The service brings together the ION cloud-native platform and the

ION Cyber Defense Center, with globally distributed security operation, providing access

to the platform through ION for Microsoft Teams, using collaboration tools customers already use.

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Logo of Cybereason Managed Detection and Response Services

Cybereason Managed Detection and Response Services

By LevelBlue (Cybereason)

4.2
(70 Ratings)

Cybereason Managed Detection and Response Services is a service designed to monitor, detect, and respond to cyber threats across an organization’s IT environment. The service applies advanced threat detection technologies and analytics to identify suspicious activities in networks, endpoints, and cloud assets. It uses behavioral analysis and threat intelligence to assess potential risks and provides expert incident response and remediation guidance. Cybereason Managed Detection and Response Services aims to address business concerns related to cybersecurity breaches, unauthorized access, and ongoing malware threats by delivering continuous monitoring and proactive threat hunting, supporting organizations in reducing dwell time and limiting the impact of security incidents.

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Logo of WithSecure Elements Infinite

WithSecure Elements Infinite

By WithSecure

4.5
(61 Ratings)

WithSecure Elements Infinite is a cybersecurity software designed to provide protection against various digital threats. The software offers features that include endpoint protection, vulnerability management, cloud security, and detection and response capabilities. It enables organizations to monitor, detect, and respond to security incidents across hybrid and cloud environments. With centralized management tools, the software facilitates the implementation of security policies and automates routine security tasks. Its capabilities help businesses address challenges related to cyberattacks, data breaches, and compliance requirements by supporting a comprehensive security posture across digital assets and infrastructures.

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Logo of Deepwatch Managed Detection and Response Services

Deepwatch Managed Detection and Response Services

By Deepwatch

4.2
(59 Ratings)

Deepwatch Managed Detection and Response Services is a service designed to enhance organizational security operations by providing continuous monitoring, threat detection, and incident response across digital environments. The service uses advanced analytics and threat intelligence to identify vulnerabilities, abnormal activities, and security incidents within networks and cloud infrastructures. It enables organizations to address cybersecurity challenges by delivering real-time alerts and actionable insights aimed at reducing the risk of cyber threats. The service also supports organizations in meeting compliance requirements, strengthening their security posture, and optimizing processes related to detection and response.

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Logo of Critical Start Managed Detection and Response Services

Critical Start Managed Detection and Response Services

By Critical Start

4.8
(53 Ratings)

Critical Start Managed Detection and Response Services is a security software designed to help organizations monitor, detect, and respond to cyber threats across various environments, including endpoints, networks, and cloud platforms. The software employs advanced analytics, threat intelligence, and machine learning to identify suspicious activities and potential breaches. It integrates with existing security technologies to streamline incident investigation and automate response actions, aiming to reduce dwell time and minimize the risk of data loss. The software addresses challenges related to alert overload and resource constraints by providing continuous monitoring and expert analysis to support internal security teams in maintaining a secure digital infrastructure.

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Logo of ESET Managed Detection and Response Services

ESET Managed Detection and Response Services

By ESET

4.7
(51 Ratings)

ESET Managed Detection and Response Services provide 24/7 monitoring, proactive threat hunting, and rapid incident response powered by ESET’s global threat intelligence and cybersecurity experts. Designed to close the cybersecurity skills gap, MDR ensures fast detection and containment of advanced threats, including ransomware and APTs. Combined with ESET’s AI-driven protection, the services help customers achieve greater cyber resilience. Two service tiers are available: ESET MDR, a comprehensive and affordable service for SMBs that offers a 6-minute incident response time to help combat zero-day attacks and meet evolving cybersecurity insurance and compliance expectations; and ESET MDR Ultimate, a premium service for enterprises and organizations with the highest demands, where ESET experts deploy, optimize, and manage daily operations so customers can focus on their core business.

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Logo of SISA ProACT Agentic SOC Managed Detection and Response Services

SISA ProACT Agentic SOC Managed Detection and Response Services

By SISA

4.6
(38 Ratings)

SISA ProACT is a cloud-based Forensics-driven managed detection and response solution built with a vision to empower organizations to improve their security posture and defend against rapidly evolving threats.

SISA ProACT is powered by, AI/ML and behavior-based analytics, Threat hunting, and investigating capabilities to maximize analyst efficiency, reduce meant-time-to-detect (MTTD), and economically scale to address ever-increasing demands backed by Industry Recognized Forensic Capabilities. 

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Logo of AHEAD Managed Detection and Response Services

AHEAD Managed Detection and Response Services

By AHEAD

4.7
(36 Ratings)

AHEAD Managed Detection and Response Services is a service designed to monitor, detect, and respond to cybersecurity threats across an organization's digital assets. The service utilizes advanced threat detection technologies and analytical tools to identify potential security incidents. It provides incident response support to contain and mitigate risks and aims to reduce dwell time and enhance security posture. The service addresses the challenge of detecting threats in real time and responding effectively to minimize operational disruptions. By integrating with existing IT environments, the service supports compliance requirements and helps organizations manage evolving cyber risks without requiring extensive internal security resources.

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Logo of ThreatDown Managed Detection and Response

ThreatDown Managed Detection and Response

By Malwarebytes

4.8
(33 Ratings)

ThreatDown Managed Detection & Response (MDR) is a cloud-based service that combines Malwarebytes’ detection capabilities with AI-powered engines, and 24x7x365 human intervention to streamline security and allow organizations to focus on business growth. ThreatDown MDR closes the security resources gap, reducing the risk of unknown threats, and increasing security efficiency.

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Logo of Binary Defense Managed Detection and Response Services

Binary Defense Managed Detection and Response Services

By Binary Defense

4.5
(30 Ratings)

Binary Defense Managed Detection and Response Services is a software solution focused on detecting and responding to cybersecurity threats for organizations. The software leverages endpoint detection, behavioral analytics, and continuous monitoring to identify suspicious activity in real-time. It provides actionable alerts, threat investigation, and remediation guidance to help minimize risks from cyberattacks. Binary Defense Managed Detection and Response Services addresses challenges such as incident identification, security event management, and rapid threat response by offering 24/7 coverage and integration with existing security infrastructure. The software aims to improve security posture by enhancing visibility into networks and endpoints while reducing response times to security incidents.

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Features of Managed Detection and Response

Updated November 2025

Mandatory Features:

  • The availability of immediate remote mitigative response, investigation and containment activities (such as quarantining hosts), beyond alerting and notification, delivered and coordinated by service providers’ staff and preapproved by end users

  • 24/7 staffing that recognises customer-specific cyber-risk-based use cases, engages daily with individual customer data, and has skills and expertise in threat monitoring, detection and hunting, threat intelligence (TI) and remote response

  • A remotely delivered, provider-hosted and provider-operated shared technology stack that enables and coordinates real-time threat detection, investigation and active mitigating response. This technology stack can be developed by the MDR provider, or an integrated set of commercial technologies that use modern techniques (like APIs) to exchange data and instructions. This capability can also be achieved through a combination of both approaches

Peer Lessons Learned for Managed Detection and Response

Published December 2024

These lessons focuses on the responses to the questions: “If you could start over, what would your organization do differently?” and “What one piece of advice would you give other prospective customers?”

Peer Lessons Learned for Managed Detection and ResponseLessons learned by your peers shared on Gartner Peer Insights for Managed Detection and ResponsePeer Lessons Learned for Managed Detection and ResponseLesson 1LESSON1Identify Your Organization's Threat Detectionand Response RequirementsLesson 2LESSON2Conduct POCs to Evaluate MDR ServiceProviders Against Your RequirementsLesson 3LESSON3Prioritize Comprehensive MDR Service TrainingPrior to DeploymentLesson 4LESSON4Devise a Strategic Plan for Seamless Integrationof the MDR ServiceLesson 5LESSON5Configure the MDR Service Optimally; SeekPartner Support for Efficient Deploymentn = 917Source: Reviews (917) submitted to Gartner Peer InsightsID: 6012403Gartner ®
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Gartner Research

Market Guide for Managed Detection and Response
Gartner Peer Insights 'Voice of the Customer': Managed Detection and Response

Top Trending Products

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Popular Product Comparisons

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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