Overall experience with
How helpful reviews are selected
Favorable Review
A SOC is like a parachute: hopefully you won’t need it often, but when you do, you probably don’t want one you made yourself.
Critical Review
Boutique service that can be more responsive than larger organizations, but is challenged
Likes and dislikes about
likes
Critical Start was able to get operational and effective across many thousands of devices on multiple continents in a short amount of time and provides pretty excellent coverage. They were also fairly agnostic as to the endpoint client and were able to accommodate different EDRs simultaneously. We have used them for many years and have never been disappointed. We regularly test their detection capabilities, and they are able to accommodate our own custom detections without difficulty. Their MTTD & MTTR are fairly consistent and always well above industry standards. The phone app is feature-rich and comes in handy more often than you would think.
October 17, 2025
dislikes
Inconsistent follow up and execution.
February 7, 2019
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.