Digital Adoption Platforms Reviews and Ratings

WhatFix has provided us with a great tool and support in executing our intiiatiaves. Its clear that not only are we happy with their service but our customers enjoy using it as well!

My overall experience has been very positive, both as a user of WalkMe and as a project implementation leader. We receive excellent support from all WalkMe employees, from the technical team to customer relations. Our technical needs are thoroughly assessed and any issues that arise are promptly resolved. What stands out the most is WalkMe's continuous efforts to evolve and bring new solutions. They regularly introduce new features and experiences, which contribute significantly to helping us achieve our goals with WalkMe. I would also like to highlight the analytics part, that, for me, is one of the biggest advantages of using WalkMe.

It was easy to implement and add new functionality, the Knowledge Base is great and Customer Support provides immediate assistance. Their user segmentation, triggers, and targeting are very straightforward, making it easy to serve our users product tours and other product messaging.

Pendo makes it very easy to provide onboarding guides to our customers, so we can personalize the experience to each user. This is valuable because a technical user (admin) of our product needs less guidance and a different type of guidance than a non-technical user of our product. With Pendo, we are able to learn more about the user and then surface a guide that best fits their needs. We also use Pendo for cross-selling, when a customer has reached X, then we trigger a pop-up that shares about the value of having another feature of our product. Finally, Pendo helps us to learn more about where our users struggle with our product, collect their feedback, and improve the experience for them.

The flow builder is extremely easy to use to create product tours and notification pop-ups. The tool brilliantly fulfills our need to easily put up messaging on our platforms, the analytics are pretty great, and the customer support is also very fast, helpful and comes with good suggestions.

It provides a stable and powerful platform for delivering support content in the form of tips, hints and general overview information that help onboard users into our platforms. Support has always been helpful in my interactions with them and they are easy to reach.

It is highly customizable and provides multiple ways to trigger flows that help us meet our customers where they are in their journey with our platforms. The flows help illuminate changes in our dashboard for customers looking to leverage our platforms and most times the little hotspots are all they need.

The Adopt by Applearn's analytics dashboard has provided invaluable insights into user behavior and their adoption rates. Which was significant in improving and tailoring training resources and increasing user engagement. The best feature is the customization option to create a personalized learning experience for different user groups. The contextual guidance and On-demand support has helped all the users to navigate software with ease.

I found it easy to navigate and I am able to easily craft user articles in our knowledge base, embed google docs, as well as integrate video links into articles which have helped both staff and external customers navigate applications.

Building flows, tracking them and exporting data is really easy to do. Every step of testing the flows to make sure everything looks good before it goes live is very straightforward. The support team is incredibly helpful, responsive, and they listen and appreciate it when I have concerns.

The tool was very simple to implement and their team was very responsive and helpful in getting us started. The guides we create with this tool are highly flexible and powerful enough to respond to numerous platform application conditions which has allowed us to deliver better user engagement in the platforms.

The tts application has been really beneficial within our organisation supporting project training and ensuring training material is updated with key changes to delivery on going support to business users, especially these joining the organisation on how to undertake key processes.