Digital Adoption Platforms Reviews and Ratings

What are Digital Adoption Platforms?

Gartner defines a digital adoption platform (DAP) as software that overlays employee- and customer-facing applications with in-application guidance to drive adoption, proficiency and engagement. It supports digital transformation by streamlining and accelerating how employees or customers learn and engage with technologies. It provides consistent experiences that help users complete work efficiently across multiple applications. In addition, DAP analytics provide actionable insights to improve experience, optimize work and adoption/utilization, boosting the ROI of applications.

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Whatfix empowers anyone, anywhere to have scalable success with technology they use everyday, achieving greater knowledge, expanding capability, and unlocking productivity for themselves and their organizations. Whatfix’s Digital Adoption Platform (DAP) integrates seamlessly with applications to enable users, providing in-context information and guidance to immediately increase individual capability and collectively amplify productivity. With Whatfix Product Analytics, Mirror, and GenAI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The organization has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world.

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WalkMe’s Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement. Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.

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Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.

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Stonly is the modern knowledge platform for customer service.

Drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers.

Using Stonly, your company's critical knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way.

Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones.

Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure, and improve the impact of knowledge on your business.

Integrate with all of your tools and processes: Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

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SAP is a company that aims to improve operational efficiency worldwide. The primary focus is on helping customers optimize their business operations. SAP develops innovative solutions to support this objective. The company plays a crucial role in transforming industries by fostering opportunity and equality on a global scale. By collaborating with customers and partners, SAP is capable of making substantial changes across various industries, supporting the growth and development of economies and societies.

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Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

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Nexthink is a digital employee experience management company. The company is helping IT leaders with data insights into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Userlane's digital adoption solutions help enterprises achieve and exceed their digital transformation goals and maximize the return on their software investments.

Userlane's digital adoption platform eliminates digital friction and cuts software waste by enabling enterprises to discover which applications are used within the organization. It helps understand areas where employees struggle and improves software usage with real-time guidance through company-specific processes directly within the application

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Knowmore, based in France, brings digital adoption facilitation to the forefront of the business landscape. Primarily assisting large corporations in over 20 nations, the company aims to ease the transition and daily usage of web and mobile enterprise applications for approximately one million users. At the core of its service offering, Knowmore strives to combine practical usage with immersive learning. Anonymous user journeys and experiences are measured by application managers of varying departments, ensuring a holistic approach. Users benefit from real-time guidance and advice through the application GPS and dynamic e-learning content from the Knowmore application simulator. With a focus on memorization and appropriation, Knowmore seeks to streamline digital adoption while delivering considerable savings and efficiency gains. Its technology currently supports numerous sectors, enhancing the functionality of more than 150 different business applications.

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With a full-service portfolio of software, consultancy and corporate learning, tts empowers and supports employees every step of the way – thereby ensuring that companies remain successful, innovative and growth-oriented during every phase of the digital transformation.

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Apty is a cloud-based software solution provider that concentrates on enhancing business operations and efficiency. The company resolves primary business concerns by guiding employees towards a more effective workflow and delivering proactive analytics that spur digital adoption in accordance with process compliance. It is operational on an international scale, assisting a broad range of enterprises in augmenting their employee engagement and enhancing data hygiene. Apty's comprehensive platform offers data dependability, which encourages informed decision-making, thereby optimizing application ROI and worker productivity.

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Jimo is a Digital Adoption Platform designed for B2B SaaS teams to improve user engagement, feature adoption, and feedback collection directly within their products. Jimo enables teams to create in-app experiences such as tutorials, tours, tooltips, announcements, and surveys without requiring developer involvement.

By integrating Jimo, businesses can guide users through key workflows, enhance product discovery, and gather actionable insights to optimize user experience and retention.

Jimo is used by companies across various industries to streamline onboarding, increase feature adoption, and improve customer engagement.

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Newired is a Digital Adoption Solution which allows to design and create a guidance overlay to help users of virtually any web-based software. Newired introduces an interactive guidance layer which enhances user experience, boosts application adoption and guides customers or employees through any task, providing contextual help in an easy-to-use interface.

With Newired onboarding and training tools, business process owners, HR trainers, and other professionals can turn training manuals, and support resources into a powerful and interactive guidance layer, which will provide real time, in-app support. Whether the goal is to introduce new products or to onboard new hires and customers, Newired will help to significantly reduce learning curves, speed up trainings and dramatically boost productivity.

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Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 125 million users in 186 countries use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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myMeta Software specializes in enhancing enterprise applications such as SAP, Workday, Oracle, Salesforce, and Microsoft. The company focuses on streamlining these platforms to facilitate efficient onboarding, boost productivity, and enrich the user experience. Its primary aim is to simplify the complexity of these systems, resolving key business challenges related to user engagement and system optimization.

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Lemon Learning is a business providing a training tool with a focus on enhancing productivity within different organizations. This tool guides users through every aspect of their software using interactive, application-based walkthroughs. Furthermore, Lemon Learning provides the facility to develop customized training content including various media forms like pictures, videos, and GIFs as well as questionnaires. Also, the company offers support in the global promotion of digital tools by making direct integration possible within regular software, making it a significant contributor to the EdTech and change management sectors.

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EdCast, which is a part of Cornerstone OnDemand, provides a comprehensive platform that handles entire employee experience journeys, including learning, skill development, and career progression. The platform is globally utilized by a wide variety of organizations, from large multinational companies to small businesses and government entities. EdCast’s services include the Talent Experience Platform, Spark for Small and Medium Businesses (SMBs), Content Strategy & Solutions, and the MyGuide Digital Adoption Platform. The EdCast platform aims to assist businesses in attracting, cultivating, and maintaining a skilled and future-ready workforce.

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Spekit is a platform that embeds corporate knowledge and processes into daily-used tools, aiming to provide on-demand, bite-sized learning. This seeks to eliminate time loss due to context switching or long-training sessions, making teams more efficient. Rather than allocating substantial time to traditional training methods, this approach allows for continuous learning within the workflow. Spekit's main objective is to drive change, promote effective practices, ensure tool adoption, maintain accountability, and facilitate remote employee onboarding. Recognized by numerous innovative companies, Spekit aims to empower teams to work seamlessly and achieve their objectives confidently.

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UserGuiding is a product adoption platform empowering product teams to create and improve in-app experiences and knowledge bases; no-code and in minutes.

With UserGuiding’s all-around feature set, activate users, boost feature adoption, offer self-serve help, announce updates and collect feedback inside your product.

Meet users where they are, implement quickly, enjoy lasting engagement.

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VisualSP provides an in-context support platform that integrates with enterprise web applications. The platform delivers walkthroughs, inline help, and videos to assist users directly within their workflows. Its AI-powered content creation enables organizations to set up pre-built and custom support materials efficiently, supporting faster adoption of enterprise tools. VisualSP is designed to improve user productivity while minimizing workflow interruptions, offering a straightforward and accessible solution for enterprise adoption.

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Features of Digital Adoption Platforms

Mandatory Features:

  • If/then branched guidance — This type of guidance can take multiple paths based on information filled in at a particular step

  • In-application contextual guidance — This is step-by-step guidance to complete a task

  • Anonymized and aggregated user-data collection — This is completed before analysis to track usage and is reported by role

  • Cross-application contextual guidance — Step-by-step guidance crosses multiple applications and is provided in context of what the user is doing and where the user is at that moment. This includes hover help or tool tips that provide additional information on a guidance step

  • Content creation and management — This enables the creation and maintenance of guidance

  • Surveys/feedback — These employee or customer feedback surveys take both short and long forms

  • Analytics — This is the analysis of overall guidance usage as well as step-by-step analysis within a workflow

  • Tours, announcements and bulletins — These provide an overview of an application or features within an application. They support new-user onboarding as well as changes or new features available to existing users. The bulletins feature also provides a mechanism to announce new application features