Digital Adoption Platforms Reviews and Ratings
What are Digital Adoption Platforms?
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Features of Digital Adoption Platforms
Mandatory Features:
If/then branched guidance — This type of guidance can take multiple paths based on information filled in at a particular step
In-application contextual guidance — This is step-by-step guidance to complete a task
Anonymized and aggregated user-data collection — This is completed before analysis to track usage and is reported by role
Cross-application contextual guidance — Step-by-step guidance crosses multiple applications and is provided in context of what the user is doing and where the user is at that moment. This includes hover help or tool tips that provide additional information on a guidance step
Content creation and management — This enables the creation and maintenance of guidance
Surveys/feedback — These employee or customer feedback surveys take both short and long forms
Analytics — This is the analysis of overall guidance usage as well as step-by-step analysis within a workflow
Tours, announcements and bulletins — These provide an overview of an application or features within an application. They support new-user onboarding as well as changes or new features available to existing users. The bulletins feature also provides a mechanism to announce new application features