Digital Adoption Platforms Reviews and Ratings

What are Digital Adoption Platforms?

Gartner defines a digital adoption platform (DAP) as one that overlays internal applications (e.g., CRM, HR, ERP) and customer-facing applications and portals with in-application guided learning, simulations, analytics, hinting and nudging for users to drive adoption, proficiency and engagement. It also supports digital transformation by streamlining and accelerating how employees or customers learn and engage with technologies. It provides consistent experiences that help users complete work efficiently across multiple applications. It uses analytics that drive actionable insights to improve experience and streamline work, boosting the application’s ROI. Digital adoption platforms are used to help organizations decrease digital friction for employees and increase technology adoption, engagement and proficiency. They are also used externally to help customers adopt and engage with their software or portal. Example use cases for providing contextualized help include: Onboarding; Organizational change management including business process, application UI and new application features; Complicated tasks; Infrequent tasks; New feature adoption; Knowledge management links that provide additional information to aid in completing a step in a process.

Products In Digital Adoption Platforms Market

"WhatFix Amplifies Training Materials with Versatile Deployment Tools"

WhatFix has provided us with a great tool and support in executing our intiiatiaves. Its clear that not only are we happy with their service but our customers enjoy using it as well!

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"WalkMe is the tool you never knew you needed and you'll never regret taking the leap!"

WalkMe are great to work with! The tool is easy to implement and deploy on mass. Learning how to use the tool as a builder takes time but the WalkMe team support you through this as well as provide self-paced learning. The tool itself is customizable but this will require consulting hours. Working in Multi Language is a challenge but the team recognise this and have already developed ways to improve this. The support team are really great and are there for you all times of day/night and work closely with you no matter the issue. As business, despite the size, all WalkMe employees are really personable, caring, friendly and just want the best for you. You'll feel like you have colleagues the minute you start working with them. The WalkMe community is incredible, everyone supports each other and I have made so many new friends through it. I now have the job i never knew i wanted thanks to WalkMe.

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"Excellent value for money, thanks to efficient after-sales service"

Stonly has enabled us to considerably improve our database so that we can respond ever more quickly and effectively to our customers' requests. Setting it up is admittedly a bit tedious, but once everything is set up, the time saved is considerable. Even when difficulties are encountered, customer service is always there and we always feel considered (unlike other companies where once the product is purchased, they lose interest in us).

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"Packed full of features to make learning fun"

SAP Enable Now makes our teams training a breeze. The simplicity of this tool is a big win, we can create and share training materials without any fuss. What's great is the interactive features, like quizzes, which makes learning more enjoyable and helps me to grasp things better. It's both efficient and user friendly and saves time. I would highly recommend it.

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"Pendo: Helping teams deliver products users love"

I find it very valuable and underrated by many people, it is the best at understanding how our users interact with our software. The analytics and insights provided by the software have enabled us to identify areas that require improvement and thus optimize the user experience effectively. The in app messaging and guiding steps have helped to streamline our user onboarding and provide proactive support. This reduces the need of human intervention, making my experience positive, empowering to make data driven solutions and enhanced software usability. Making data driven decisions has been highly positive as the platform has provided has been monumental on user behavior and preferences.

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"An excellent tool for staying on top of changes to workflows in a fast paced business"

I rely on Oracle Guided learning most days for my job in broadcast TV where many of our workflows change on a weekly basis. When I face challenges or need to learn something new I simply log in and pick a topic I need help with. The step by step guides that are created by my management are super helpful and because it's user friendly it makes complex tasks very easy to do.

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"Userlane: Transforming digital adoption platforms"

My experience up to date using the software has been superb and above expectations i had in the past. Userlane helps to effectively navigate and use other software applications. Its interactive platform offers guidance and on screen prompts that assists in real time improving user onboarding and overall software adoption.

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"Adopt by Applearn: ease of using complex features"

The Adopt by Applearn's analytics dashboard has provided invaluable insights into user behavior and their adoption rates. Which was significant in improving and tailoring training resources and increasing user engagement. The best feature is the customization option to create a personalized learning experience for different user groups. The contextual guidance and On-demand support has helped all the users to navigate software with ease.

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"Smooth Scaling with Product Fruits: A Startup's Experience"

Implementing Product Fruits was extremely easy for my organization. We utilize Product Fruits on many different environments and I love that I can access them all with one login. We are a small startup and Product Fruits give us everything we may need to easily converse with our new or existing users. I can see opportunities for us to scale in the features we use as we grow and am not worried about outgrowing the software. The team at Product Fruits seems to be steadily working on newer features and/or improving older ones and the communication with their audience has been great.

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"Apty's Platform Streamlines Software Adoption and Provides Fantastic Support. "

Our experience with Apty's Digital Adoption Platform has been overwhelmingly positive. It streamlines onboarding and training, offers an intuitive interface for content creation, and provides exceptional support. There is a slight learning curve initially, but that is like any new product. Overall the platforms flexibility and efficacy makes it a valuable tool to help us improve software adoption across the business.

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"K-now, the tool to simplefy Software usage for the users"

K-now is a powerful tool to simplify and ease software usage of our customers.

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"Appcues - Best onboarding platform"

Appcues is really a great client onboarding platform, which helps to reduce the process time.

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"Smooth Experience with the Product: A Focus on Ease of Use"

Newired is a versatile and user-friendly tool that streamlines the use of web applications, providing step-by-step guidance, training and supporting users to navigate complicated processes with confidence.

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"It has completely transformed the way we store and access data"

The integration with the web tools we use is almost perfect. It is an incredibly useful enablement tool. Provides access to incredible, just-in-time information. It allows for quick creation and rapid onboarding of new content creators. It has allowed us to successfully create a consistent enablement experience. Spekit allows its users to find the content they need.

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Competitors and Alternatives
Spekit vs NewiredSee All Alternatives
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