Nexthink Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines a digital adoption platform (DAP) as software that overlays employee- and customer-facing applications with in-application guidance to drive adoption, proficiency and engagement. It supports digital transformation by streamlining and accelerating how employees or customers learn and engage with technologies. It provides consistent experiences that help users complete work efficiently across multiple applications. In addition, DAP analytics provide actionable insights to improve experience, optimize work and adoption/utilization, boosting the ROI of applications.

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Digital Adoption Platforms

Nexthink Adopt

Nexthink

IT Infrastructure Specialist

It effectively supports the creation of robust tours and very helpful assistance environment for users that enables quick adoption of our technology.

3B - 10B USD

<50M USD

10B - 30B USD

30B + USD

50M - 250M USD

500M - 1B USD

250M - 500M USD

Director Digital HR

When we started working with AppLearn they were a fairly new vendor on the market. There account management was and is stil lacking a bit of maturity and they sometimes comes across as unprofessional. Things are moving in the right direction now though their overall offering is now quite strong.

Human Resource Officer

It’s a fantastic platform at the core by design itsef, helping users understand our SaaS products using proper navigation, tooltips, and seamless integration with our existing platforms.

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Knowmore

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UserGuiding

Nexthink is a digital employee experience management software company. Nexthink provides IT leaders with visibility into employees' digital experiences, helping them see, diagnose, and resolve issues at scale that impact employees anywhere, across any application or network, before employees notice the issue. Through agentic AI, analytics, and automation capabilities, Nexthink enables thousands of customers to deliver better digital experiences and enhance employee productivity for millions of employees. Dual headquartered in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has nine offices worldwide.

Nexthink is the leader in digital employee experience management software. The company is energizing the future of work by providing IT leaders with unprecedented insight into employees‚Äô daily experiences of technology at the device level ‚Äì freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Nexthink is a digital employee experience management company. The company is helping IT leaders with data insights into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Super quick to launch SaaS product tours to meet our needs for in-app guides

Critical Review

Talent Management adoption tool

Likes and dislikes about

likes

dislikes