Overall experience with
How helpful reviews are selected
Favorable Review
Product: WalkMe Digital Adoption Platform
Enables your organisation to build support and training environment
Critical Review
Product: WalkMe Digital Adoption Platform
A great tool, that requires significant technical expertise.
Likes and dislikes about
likes
Vendor negotiations and support is at par and as expected from a big vendor like SAP. Customer support team is very easily accessible and provides all the support needed in terms of deployment and integration. Any non-SAP user can also very quickly learn how to create training and deploy various content form like games, video, audio, transcripts, quizzes etc. SAP enable now is more user friendly compared to similar tools in market and tasks can be completed by just few clicks
April 1, 2026
dislikes
Even 6 years into leveraging the tool with internal experts we require a fair amount of technical support. Home grown applications, and differing UUID setups contributes to this. While WalkMe saves us time on developing other learning solutions, the amount of time it takes to troubleshoot these issues likely is a wash. While the time it takes to build WalkMe solutions is a time saver, dealing with the technical issues increases the time to build exponentially, and it can impact the reputation of the solution for our clients and product owners.
December 5, 2025
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