Independent Third-Party Software Support of Megavendors Reviews and Ratings

What is Independent Third-Party Software Support of Megavendors?

Gartner defines independent third-party software support (TPSS) of the megavendor market as a lower-cost alternative to the maintenance, support and consulting service fees charged by IBM, Microsoft, Oracle, SAP and VMware by Broadcom. Independent TPSS service providers are not authorized channel partners. They offer independent support. The independent TPSS providers have no relationship with the original equipment manufacturer (OEM) or independent software vendor (ISV). As a result, they cannot access intellectual property, software updates, firmware updates or security advisories, or obtain OEM/ISV Level 3 or backline support. TPSS is typically delivered via cloud-based professional services.

Learn More About This Category
How Categories and Markets Are Defined

Product Listings

Filter by

Products 1 - 7 of 7

Rimini Street is an independent provider of production support for mission-critical transaction systems. We deliver unified support, managed, and professional services and innovative solutions globally to help protect and future-proof clients' IT investments. The solutions offered enable clients to drive better business outcomes, significantly cut costs, and reallocate resources for innovation. The clientele of Rimini Street spans various industries including mid-market businesses, public sector organizations, and others.

Show More Details

Spinnaker Support provides independent third-party support, managed services, and consulting for enterprise software systems. They work with Oracle, SAP, and VMware products, offering services that help organizations in both the private and public sectors optimize their software ecosystems. Spinnaker Support allows organizations to manage their software based on internal business goals. Their approach helps companies efficiently allocate resources while maintaining the security and performance of their systems.

Show More Details

Support Revolution is an enterprise dedicated to rendering 3rd party Oracle and SAP Software Support & Maintenance, enabling potential cost savings of up to 90%. The company doesn't impose any mandatory upgrades. Instead, it allows clients to continue with their present release indefinitely. Moreover, it offers personalized patches, legislative updates, bug fixes, and support for any customizations required for Oracle or SAP software, ensuring a comprehensive solution for any business challenge encountered with these software platforms.

Show More Details

US Cloud is a corporation with a global outreach that specializes in Microsoft support services. The company extends its services to cover all Microsoft product issues with a focus on around-the-clock problem-solving. Based in St. Louis, US Cloud’s innovative approach includes alternatives for Microsoft Premier & Unified Support services, contributing to its distinct position within the market. The target audience primarily includes medium and large organizations and the business model is designed to be cost-effective. It focuses on enhancing its customer service by leveraging a team of engineers based in the US. Ultimately, US Cloud's objective is the smooth functioning and further development of an organization's IT infrastructure through managed Microsoft Support. They strive to offer quality support for businesses of varying sizes at affordable rates, irrespective of the pace of their growth.

Show More Details

Origina is a third-party software support and maintenance (TPSM) solution that shaves 50% off your annual IBM® spend while keeping all current product versions healthy and secure. We pair you with dedicated, independent IBM® product experts who keep a perpetual eye on the performance, longevity and compliance of your IBM® estate.

Show More Details

Dynamic Consultants Group (DCG) is a Kansas City-based corporation that delivers comprehensive Microsoft support services globally. The company provides 24/7 support for all Microsoft products and offers alternatives to Microsoft Premier and Unified Support services. DCG serves medium and large organizations with a cost-effective business model, utilizing US-based engineers to ensure high-quality service. Their mission focuses on maintaining and advancing organizations' IT infrastructure through managed Microsoft Support, delivering affordable enterprise-grade support regardless of client growth rates.

Be the first to .

Park Place Technologies is a global data center and networking optimization firm. Powered by an on-the-ground engineering team, a robust group of advanced engineers and global Enterprise Operations Centers, Park Place helps 21,000 clients optimize data center budgets, productivity, performance, and sustainability to increase staff efficiency and re-allocate resources. From procurement to decommissioning, Park Place’s comprehensive portfolio of services and products helps your IT teams optimize IT lifecycle management. This frees time and spend so you can focus on transforming your businesses for the future. Park Place’s services portfolio includes Third-Party Hardware Maintenance, Professional Services, Managed Services, Network Performance Monitoring Software, and Hardware sales.

Be the first to .

Features of Independent Third-Party Software Support of Megavendors

Updated November 2025

Mandatory Features:

  • Significant cost savings: TPSS services typically save 50% versus direct OEM or partner software support

  • 24/7 help desk and remote support: The TPSS provider’s support services should match the typical types of help desk and service desk incident tickets that your organization has submitted over the past 12 to 24 months

  • Customer-entitled updates and new versions: Know the currently installed version and the version you will be entitled to use when vendor maintenance and support are canceled

Optional Features:

  • Service add-ons: TPSS providers often deliver additional services such as product installations, bug finds and fixes, security patches and vulnerability protection, and performance tuning

  • Customized agreements for shorter-duration terms: Megavendor maintenance contracts typically require an annual commitment. TPSS providers are often willing to offer short-term and month-to-month support for special product-specific needs under customized service arrangements and contracts

  • Specialized services: TPSS providers typically support customized code, modifications and unique product-specific requirements — and, in some instances, improved SLAs

  • Customized contracts for increased flexibility: Organizations look to third-party providers to increase flexibility in their software maintenance and support contracts, allowing them to opt out of new and future versions and release upgrades when they deem them unnecessary and costly for the business

  • Leverage of lower-priced TPSS proposals: TPSS services continue to threaten the software vendors’ maintenance and support revenue stream. This enables procurement to use these lower-priced proposals for bargaining power when negotiating with some of these megavendors

Gartner Research