Independent Third-Party Software Support of Megavendors Reviews and Ratings
What is Independent Third-Party Software Support of Megavendors?
Gartner defines independent third-party software support (TPSS) of the megavendor market as a lower-cost alternative to the maintenance, support and consulting service fees charged by IBM, Microsoft, Oracle, SAP and VMware by Broadcom. Independent TPSS service providers are not authorized channel partners. They offer independent support. The independent TPSS providers have no relationship with the original equipment manufacturer (OEM) or independent software vendor (ISV). As a result, they cannot access intellectual property, software updates, firmware updates or security advisories, or obtain OEM/ISV Level 3 or backline support. TPSS is typically delivered via cloud-based professional services.
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Rimini Street software provides enterprise support solutions for business applications such as SAP and Oracle. It offers services that include software support, security solutions, and managed services aimed at ensuring uninterrupted operation of mission-critical systems. The software addresses business needs related to reducing support costs, extending the lifespan of existing systems, and enhancing responsiveness to support requests. Features include proactive security guidance, application management, and issue resolution for software maintenance, updates, and compliance. Rimini Street software assists organizations in optimizing their IT resources by supporting legacy and current software environments and helping maintain performance and reliability for essential business functions.
Spinnaker Support provides third-party software maintenance and managed services for mission-critical enterprise environments, including Oracle, SAP, VMware, and related technologies. Services cover incident resolution, root cause analysis, interoperability, and compliance support across all databases, middleware, and applications products. Spinnaker engineers deliver configuration troubleshooting, error resolution, custom application code support, security hardening, and regulatory updates to maintain stable, compliant systems without vendor dependency. Offerings include global tax and regulatory updates, vulnerability support, and interoperability solutions that extend system lifecycles. Supported by AI tools that enable faster issue resolution, Spinnaker helps organizations operate securely, optimize performance, and maintain control of their IT environments.
Support Revolution is a software designed to offer enterprise support and maintenance for Oracle and SAP software environments. The software focuses on providing technical support, updates, and maintenance for customers using Oracle and SAP applications and databases. It enables organizations to extend the life and usability of their existing systems by addressing software bugs, providing security updates, and resolving technical issues. The software aims to help businesses manage operational risks related to aging software and offers compatibility assistance for integrations, ensuring ongoing system stability and compliance. By delivering support and maintenance services outside vendor policies, the software addresses the need for cost-effective and reliable management of enterprise software environments.
US Cloud Premier Support for Microsoft Technologies is a support software designed to assist organizations in managing and resolving issues related to Microsoft products and services. The software provides technical assistance across various Microsoft technologies including Office 365, Azure, Dynamics, and Windows Server. It aims to address complex IT problems, streamline incident resolution, and facilitate ongoing maintenance and optimization of Microsoft environments. The software features a ticketing system for issue tracking, integration with enterprise IT workflows, and expert guidance for troubleshooting and problem resolution. Through centralized support, organizations can maintain reliability and operational continuity of Microsoft solutions, helping IT teams minimize downtime and improve efficiency in system administration and technical support activities.
Origina is a software platform that provides third-party support and maintenance for IBM software products. The software focuses on ensuring compliance, extending lifecycle management, and offering problem-solving solutions for organizations using IBM applications. By delivering expert technical support, vulnerability management, and software optimization, Origina addresses the business challenge of reducing operational risks and controlling costs associated with legacy software environments. The software offers coverage across a broad range of IBM software portfolios and assists organizations with critical issue resolution, software security, and operational continuity outside of standard vendor support frameworks. The solution aims to help businesses maintain software performance and reliability while managing internal resources efficiently.
Dynamic Consultants Group Independent Third-Party Software Support for Megavendors is a service designed to provide technical assistance and troubleshooting for enterprise software solutions sourced from major vendors. The service focuses on resolving software-related issues, maintaining system performance, and facilitating updates or integration with other business applications. Support specialists address challenges involving configuration, optimization, error resolution, and compatibility across various platforms. By offering expertise across multiple vendor products, the service helps organizations ensure continual access to essential software features, minimize downtime, and address specific business requirements related to application stability and functionality. No marketing language or promotional calls to action are included in the service delivery.
Park Place Technologies’ Independent Third-Party Software Support for Megavendors is a technical service designed to provide critical support for enterprise software from major vendors when you need it immediately. The support service delivers timely software reviews, advice, and issue remediation guidance as Park Place engineers work to help resolve compatibility issues through diagnosing and troubleshooting problems, resolving error messages, and/or addressing functionality that is not performing as expected for critical business applications. Park Place Technologies’ Software Technical Support enables organizations to extend the lifecycle of existing systems, maintain compliance, and reduce disruptions by providing third-party expertise for software that may be out of standard vendor support. The service assists customers in managing complex environments by ensuring operational continuity through ongoing technical guidance and issue management across various platforms.
Features of Independent Third-Party Software Support of Megavendors
Updated November 2025Mandatory Features:
Significant cost savings: TPSS services typically save 50% versus direct OEM or partner software support
24/7 help desk and remote support: The TPSS provider’s support services should match the typical types of help desk and service desk incident tickets that your organization has submitted over the past 12 to 24 months
Customer-entitled updates and new versions: Know the currently installed version and the version you will be entitled to use when vendor maintenance and support are canceled
Optional Features:
Service add-ons: TPSS providers often deliver additional services such as product installations, bug finds and fixes, security patches and vulnerability protection, and performance tuning
Customized agreements for shorter-duration terms: Megavendor maintenance contracts typically require an annual commitment. TPSS providers are often willing to offer short-term and month-to-month support for special product-specific needs under customized service arrangements and contracts
Specialized services: TPSS providers typically support customized code, modifications and unique product-specific requirements — and, in some instances, improved SLAs
Customized contracts for increased flexibility: Organizations look to third-party providers to increase flexibility in their software maintenance and support contracts, allowing them to opt out of new and future versions and release upgrades when they deem them unnecessary and costly for the business
Leverage of lower-priced TPSS proposals: TPSS services continue to threaten the software vendors’ maintenance and support revenue stream. This enables procurement to use these lower-priced proposals for bargaining power when negotiating with some of these megavendors






