Overall experience with
How helpful reviews are selected
Favorable Review
Swift Microsoft Support, Expertise, Streamline Augmentation
Critical Review
Quick responses, great communication, & irksome SLAs
Likes and dislikes about
likes
The US Cloud teams responsiveness is unparalleled - they address our issues with remarkable speed and efficiency. The depth of their experiences shines through every interaction and handled with expert care. US Cloud has become a trusted partner in navigating the complexities of our Microsoft technologies.
December 20, 2023
dislikes
Primary dislike would be the SLA required to access Microsoft support when we know that's the direction we're needing to go. Generally speaking we are only reaching out when we need to escalate an issue, but there are requirements that must be met before a tech from US Cloud will escalate accordingly. Outside of this, the only other dislikes would be the double billing that can occur when using their escalated support services, and the occasional lack of knowledge in particular areas of products.
June 16, 2022
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