CRM Customer Engagement Center (CEC) Reviews and Ratings
What is a CRM Customer Engagement Center (CEC)?
Gartner defines the CRM Customer Engagement Center market as a cohesive set of software built around core case management tools, used to provide customer service and support by engaging with customers, while intelligently orchestrating the processes, data, systems, and resources of an organization. CEC applications offer workflow management capabilities and...
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Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the...
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Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands...
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Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value...
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SugarCRM is a platform aimed at providing a comprehensive perspective of customer journeys for marketing, sales, and service teams. The central focus rests upon removing the complications and effort typically associated with traditional Customer Relationship...
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ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more...
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Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to...
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eGain is a provider of cloud-based software for customer engagement. With an operating presence spanning North America, EMEA and APAC, eGain's solutions aim to enhance customer experience and optimize service processes while supporting sales across...
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Pega provides a low-code platform that empowers the world’s leading enterprises to Build for Change. Clients use Pega's AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to...
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Vtiger specializes in providing a Cloud CRM solution built on a robust Open Source Core. It is utilized globally to manage core business functions such as sales, marketing, and support. Vtiger's Cloud CRM V9 introduces...
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Creatio is a globally recognized provider of a no-code platform, alongside Customer Relationship Management (CRM) applications. The company primarily targets the issue of workflow automation, offering businesses in over 100 countries the freedom to streamline...
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Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and...
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Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs...
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Emplifi is a unified customer experience platform that aligns marketing, care, and commerce aspects of businesses, aiming to bridge the customer experience gap. With a solid industry presence of over two decades, Emplifi blends these...
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Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics,...
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In 2015, Drift CEO and co-founder, David Cancel, and fellow co-founder and CTO, Elias Torres, launched Drift and the Conversational Marketing category to help fix what was wrong with traditional B2B marketing and sales. They...
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