Overall experience with
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Critical Review
Product: Verint Channel Automation
Taking a Dive into Verint Engagement: Features vs Costs
Likes and dislikes about
likes
The Verint KM team are excellent. Friendly, bright people who are quick to respond and solve any problems.
February 18, 2021
dislikes
- Client support is lacking. The integrations that were established during product setup prevent us from updating to newer releases without large and costly modifications to our existing configuration - Feature set is limited with little enhancement provided over several years of using Verint Engagement Management. This prevents growth in our contact center hub. - Deployment costs came out higher than quoted and maintenance costs remain high despite lack of feature enhancements to compensate for these costs.
September 12, 2024
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