Overall experience with
How helpful reviews are selected
Favorable Review
Product: Freshdesk Omni
Detailed Analytics and Reporting Inform Community Engagement Strategies Effectively
Critical Review
Product: Freshworks Platform
Initial Excitement Fades as Solution Falls Short of Expectations Over Time
Likes and dislikes about
likes
The detailed reporting and performance analytics that help the firm to improve its community outreach strategies. Besides, this feature gives insights into engagement trends. Easily customizable to fit specific set goals The strong integration with multi channel communication
February 11, 2026
dislikes
Unfortunately, we don't quite feel like this was the perfect fit. As I mentioned before, it was a good upgrade from our previous vendor, which was exciting to begin with. But over time we have slowly realised that it does not quite live up to our expectations and might not be exactly what we need.
March 10, 2026
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