Overall experience with
How helpful reviews are selected
Favorable Review
Product: Pega Customer Service
Unraveling the Business-Friendly Nature of an Exciting New Product
Likes and dislikes about
likes
ease of use, and the User experience
April 17, 2025
dislikes
Doesn't have important features like work force management OOTB. Reporting is difficult compared to other competitive products No native support for telephony systems like Genesys with respect to chat. Archival and retrieval capabilities are limited. No straight forward email management.
December 14, 2022
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