Overall experience with
How helpful reviews are selected
Favorable Review
Product: Agentforce Service
Powerful automation and integration offset by steep learning curve
Critical Review
Product: Agentforce Service
Integration Process and Training Demands Highlighted as Key Concerns for Product
Likes and dislikes about
likes
Agentforce Sales has optimised our CRM from a static database into an autonomous, proactive asset. By leveraging native integration with our Data Cloud records, the SDR capabilities allow for always-on lead engagement and automated, high-intent meeting scheduling. Because it operates within the core Salesforce object model, we've dissolved data fragmentation. Furthermore, the low-code Agent Builder has simplified our development process, reducing the burden on our admin team and accelerating our ability to roll out custom, high-impact workflows.
June 10, 2026
dislikes
The per-license cost is high and resolving issues with the product can require extensive troubleshooting steps. Can be finicky when it comes to getting data integrations to appear prperly. Takes a good bit of time to train staff in proper use.
June 16, 2025
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