Overall experience with
How helpful reviews are selected
Favorable Review
Product: Zoho Desk
Zoho Desk intuitive interface facilitates streamlined and quick support delivery.
Critical Review
Product: Zoho Desk
Strong core ticketing and organization, but interface can feel outdated
Likes and dislikes about
likes
Zoho Desk has a very intuitive user interface that makes it convenient and easy for us and all our learners and trainees to navigate it effortlessly and engage freely with each other. It has exceptional workflow automation features which allows us to automate and speed up the completion of the routine service delivery tasks like responding to requests and tracking cases to ensure they are resolved. Zoho Desk has conversation tracking features which allows us to follow up on all our conversations to ensure that all requested services have been provided and that our trainees and learners are satisfied. It's analytics and reporting features offers us with great performance insights which help us identify areas in our service delivery that we need to improvement on. Zoho Desk has also made it easy for us to create self service knowledge base where visitors can get access to quick information without having to reach our support team.
June 25, 2026
dislikes
The interface looks dated and performance can be slow when ticket volumes are high. Live chat support is hit or miss.
May 15, 2026
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