Unified Communications as a Service Reviews and Ratings

Over the past three years, Microsoft Teams has become an essential part of my daily work life. This versatile platform has evolved from being primarily a chat and messaging tool into a comprehensive hub for our teamwork. We use it for communication, document collaboration, task management, and more. The seamless integration with Microsoft 365 has simplified our workflows and allowed us to access essential tools like Word, Excel, and SharePoint without leaving the Teams environment. While Teams is a powerful tool, there have been some challenges, especially for new users. Managing notifications effectively can also be tricky. However, Teams has been instrumental in enabling remote work and enhancing our collaboration efforts. It is an indispensable part of our daily work routine. Here are some specific examples of how we use Microsoft Teams: Communication: We use Teams for instant messaging, video conferencing, and audio calls. This allows us to stay connected with each other, even when we're working remotely. Document collaboration: We use Teams to share and collaborate on documents in real time. This makes it easy to work on projects together, even if we're in different locations. Task management: We use Teams to assign and track tasks. This helps us to stay organized and on track with our work. Project management: We use Teams to manage projects from start to finish. This includes creating and tracking tasks, sharing files, and collaborating with team members. Overall, Microsoft Teams is a valuable tool for teamwork and collaboration. It has helped us to streamline our workflows, improve communication, and boost productivity.

We decided ti use Skype at the time, as it was the most used program in large companies and among our customers to contact us, we were very happy, the program served the purpose we needed very well

Regardless of working with a Customer Support Representative or our Account Manager they all have the same goal in mind to make sure the customer is satisfied with their services.

Nextiva has been great, I somewhat adopted the system when I took over as Director, but I have been pleasantly surprised by it. Our account manager has been awesome and great to work with. He responds quickly and with at least some sort of solution every time. Nextiva's support is some of the best support that I've worked with. They respond quickly, are insightful on the product and able to provide the proper details on how to fix any issue we're having.

Implementing Google Chat has revolutionized our team's communication and collaboration landscape. The benefits far outweigh the minor challenges we have encountered. With ongoing updates and improvements from Google, we are confident that Google Chat will continue to be a critical tool in our digital workspace, driving productivity and new communication opportunities, and fostering a collaborative culture.

Webex Calling has far exceeded our expectations. The easeability and simple management console make this product a no-brainer. Not having any experience in the telecommunications space, I was able to stand the instance within 2 days max. The product is insanely simple and makes for easy administration for even very large deployments.

Google Meet is a great platform where virtual interaction across the globe is easy as we can schedule it for any time zone.

Using this product has helped replaced our old PBX system with an easy to implement phone system with new features that can be used for enhancing our daily workflow

Dialpad is an amazing and robust softphone/voip solution for businesses. There are many software platforms that provide some element of dialer functionality. In my experience they often are very limited, such as having no texting ability, no mobile option or are primarily for outbound calls only. Dialpad has a mobile app on both IOS and Android, it has a desktop app, a progressive web app and a browser based app. You can make and take calls on any platform as well as send and receive texts. Dialpad also integrates with CRM platforms like Salesforce and Hubspot, I don't know of another platform on the market that can do what Dialpad does.

Vonage is a great VOIP software available in the market which provides best class customer service, voice quality, video conference within the company and even direct conference with candidates as required. I have used many VOIP in the past but this one is the smoothest one I have seen till now. It uses very little memory and its notification also pops up very quickly. Perfect software for the BPO, RPO & KPO companies having a Work from home, hybrid or onsite infrastructure.

They are the most reliable product that we have tried on the market by far. Call recording is a huge feature.

Everyone has their preference when it comes to using the Microsoft Suite. Whether you are using desktop versions or prefer web apps, the experience with be similar to each user. In addition to all the services they provide, with Teams and OneDrive, you truly have full business functionally all in one place.

Team has been easy to work with and responsive in the conversations whenever we have them come up on our team. Very helpful to have person to person interactions to answer questions versus automation at times in relationship management

I am happy with the timely acknowledgment, updates and support.

easy to navigate the website and if I can't find what I am looking for they are quick to help.

We switched our office phone system from one of the major Canadian telecommunications companies to Wildix following system failures resulting in negative consequences for our business. The Wildix cloud-based phone system has exceeded expectations and kept our business running smoothly, ensuring our customers are looked after 24/7/365.

Zoom's service is extremely reliable and their teams are excellent partners.

Easy to use as an office phone no matter where you at.

For a company like ours that has teams located remotely and employees involved in a lot of business travel, which is why we use UC One, because it's an integrated tool that provides unified communication services, as well ability to meet, message and share documents in real-time has been a game-changer that is reliable and easily accessible. UC One also played a great role because it's flexible, easy to use and the implementation was facile. But there was a learning curve which was low. Overall there has been a positive ROI for my company since the initial implementation of Cisco UC One.

Unified communications from Verizon was used by us in the past when integrating Verizon mobile for our business, as we were already spending money with Verizon, and we were in need of their additional services at the time, we briefly used the suite which included Blue Jeans. However as time went by and integration of unified tools became our workflow, we no longer had a need for the additional services. Nevertheless we had a great experience.