Unified Communications as a Service Reviews and Ratings
What are Unified Communications as a Service?
Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service. It is cloud-delivered. It provides business telephony features; external, public switched telephone network (PSTN) connectivity that enables inbound or outbound calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, meeting room systems and mobile apps.
Gartner’s definition of meetings for the UCaaS market focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases only. Other specialized use cases, such as webinar, remote support, distance learning and training, are often available from UCaaS offerings.
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Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center.
RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Nextiva is a company specializing in business communication solution. It offers an integrated platform where all business discussions can be conducted, which in turn, facilitates improved customer experiences. Their main business problem solved is the disjointed nature of business communications. The majority of their operations are in North America, and their financial support is received from Goldman Sachs. The company's value at the recent financial evaluation was calculated to be $2.7B.
Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.
8x8, Inc. specializes in the development of Software-as-a-Service solutions encompassing voice, video, chat, contact center, and enterprise-class API all powered via a global cloud communications platform. The main objective of the company is to transform business communications by empowering workforces globally to connect with each other. This enables teams to collaborate swiftly and work efficiently. Additionally, the company offers real-time business analytics and intelligence providing businesses insights across all interactions and channels.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.
Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.
LogMeIn, Inc. is focused on facilitating contemporary workforce dynamics by enabling remote work on a global scale. As a major player in the development of remote work technology, LogMeIn offers solutions that allow individuals and businesses to work effectively, irrespective of their locations. It has developed notable product portfolios geared towards creating dependable tools for remote work, including GoToMeeting, LastPass, RescueAssist, LogMeIn Pro, and Central. With a growing user base, the company operates internationally with its headquarters in Boston and additional locations across different continents.
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.
Wildix provides a cloud-first Unified Communications and Collaboration (UCaaS) platform that supports voice, video, and messaging across multiple channels and devices. Headquartered in Europe, Wildix operates in over 135 countries through a partner-based distribution model. The platform is designed for organizations across various industries and work environments, including frontline, remote and hybrid and remote teams. It offers integration capabilities, tools to support workflow efficiency and a focus on secure and scalable deployment.
8x8, Inc. specializes in the development of Software-as-a-Service solutions encompassing voice, video, chat, contact center, and enterprise-class API all powered via a global cloud communications platform. The main objective of the company is to transform business communications by empowering workforces globally to connect with each other. This enables teams to collaborate swiftly and work efficiently. Additionally, the company offers real-time business analytics and intelligence providing businesses insights across all interactions and channels.
The company focuses on creating a unique network that stretches across the globe, operating both in the foreground and the background. This organization prides itself on anticipating needs and leading initiatives, with the understanding that valuable insights and learning often result from attentive listening. The company is dedicated to effecting positive change and propelling the world forward, offering an engaging career opportunity for those who are determined and driven by a meaningful purpose.
Windstream Holdings operates as a private communication and software organization. It provides businesses in the United States with high-capacity bandwidth, transport services and managed communication services such as SD-WAN and UCaaS. Furthermore, the company delivers premium broadband, entertainment and security services through an advanced fiber network and offers 5G fixed wireless service. These services are predominantly targeted towards consumers and small to mid-sized businesses, primarily based in rural regions across 18 States. Through Windstream Wholesale, the company also establishes partnerships with carriers, content and media providers, federal government agencies and large-scale companies to provide custom wave and transport solutions.
Features of Unified Communications as a Service
Mandatory Features:
Enterprise Telephony Features: This functionality must be supported through physical IP phones, physical analog phones; analog devices (e.g., fax machines and fire alarm panels); desktop apps; web apps; or mobile apps. It must include at least the following features: Emergency calling services with notifications connectivity to the PSTN, Basic internal or external calling, Call forwarding, Call transfer, Shared-line call appearances, Voicemail, Call logging, Encryption, Account codes, Hunt groups, Queues with announcements, Attendant consoles (for receptionists), Delegation (for administrative assistants), Auto attendants, Interactive voice responses (IVR) for self-service, Hot desking (used in shared workspaces)
Meeting Functionality: These features must be accessible via either desktop app, mobile app, web app or meeting room systems. They must include at least the following features: Multiparty audio/video conferencing with content sharing (screen and application sharing), In-meeting messaging, File-sharing, Customizable layouts, Closed captioning, Meeting summaries, Recording, Virtual backgrounds, Breakout session support, Reactions and other features
Messaging Features: At a minimum, this must include the following capabilities: The ability to enable users to exchange richly formatted instant messages (IMs) with emojis, images, file attachments and links in real time, Support for personal messaging for 1:1 communication (also known as “chat”), as well as team messaging for groups using conversational user experiences, Support for presence and status indicators that allow users to view the availability and status of other users and resources in their organizations