RingCentral Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

Active

Find the top Unified Communications as a Service Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Unified Communications as a Service

RingEX

RingCentral

Systems Administrator

My company implemented RingEX from RingCentral a year ago, and it has been an excellent product for us.  I love how easy it is for end users to use, and it works across all of our usual platforms.  RingCentral did drop the ball on providing us admin training, and the admin user interface was a bit unintuitive at first.  That said, we were able to figure it out internally and the product just works fine for our needs.

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

Gov't/PS/ED <5,000 Employees

3B - 10B USD

10B - 30B USD

Gov't/PS/ED 5,000 - 50,000 Employees

30B + USD

Director of Human Resources

The project was delayed due to frequent changes in engineering resources.  A lack of a complete design at the time of quoting resulted in multiple change orders, reflecting an overpromised scope and underdelivered execution. 

IT Associate

RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company. 

Microsoft

Cisco Systems

Avaya

Zoom

Google

AT&T

Ericsson (Vonage)

Other...

Mitel

Verizon

Dialpad

Cisco (BroadSoft)

GoTo

Vodafone

Nextiva

Fuze (formerly ThinkingPhones)

Fuze

Windstream

ShoreTel

West IP Communications (do not use)

Tata Communications

BT Group

XTIUM

Lumen

Alcatel-Lucent Enterprise

Masergy

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. 
RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. 

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges

Critical Review

Real-Time Dashboard Applauded but Analytics and Support Raise Concerns

Likes and dislikes about

likes

dislikes