Zoom Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

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Unified Communications as a Service

Zoom Phone

Zoom Workplace

Zoom

It Services Associate

Zoom overall has been really helpful in my day to day life for organizing group meetings and personal meetings too. It has got chat options, meeting scheduling options, breakout rooms to split teams into sub-teams, meeting recording and many more features making it a one stop solution for office, personal meetings and also training sessions.

<50M USD

50M - 250M USD

250M - 500M USD

1B - 3B USD

500M - 1B USD

3B - 10B USD

Gov't/PS/ED <5,000 Employees

10B - 30B USD

Gov't/PS/ED 5,000 - 50,000 Employees

30B + USD

It Manager

Lo califico en general como promedio, ya que aunque tiene un buen nucleo que son las videollamadass, su expansión hacia una workplace suite aun se siente inmadura y le falta cohesión. Funciona bien la estabilidad de audio y video, la facilidad de adopción y la experiencia de usuario en reuniones. No funciona tan bien la integración entre los propios módulos de Zoom Chat, Docs o whiteboard, por eso no nos convence.

Overall, I'd rate it as average. While it has a solid core of video calls, its expansion into a full-fledged workplace suite still feels immature and lacks cohesion. Audio and video stability, ease of adoption, and the user experience in meetings all work well. However, the integration between the Zoom Chat, Docs, and Whiteboard modules isn't as seamless, which is why we're not entirely convinced.

Microsoft

RingCentral

Cisco Systems

Google

Avaya

GoTo

AT&T

Dialpad

Other...

Verizon

Mitel

Vodafone

Ericsson (Vonage)

Zoho

Comcast Business

Cisco (BroadSoft)

Nextiva

Lumen

Windstream

Telstra

NTT Communications

Tata Communications

Fuze

Orange Business

Intrado

Votacall

Sangoma

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering. 

Bring teams together, reimagine workspaces, engage new audiences, and delight your customers ‚Äì‚Äì all on the Zoom platform you know and love. üíô

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world‚Äôs best video product for the enterprise, but we didn‚Äôt stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor‚Äôs offices to financial institutions to government agencies, from global brands to small businesses.

We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you‚Äôll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. 

Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home

Zoom is a platform designed for enabling seamless and secure video communications. Its main mission is to provide frictionless video interaction solutions, catering to a broad spectrum of users. The company offers a suite of products such as Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar. These innovations cater to a vast array of sectors, from education to healthcare to finance and government, assisting both established brands and small businesses. Central to the company's ethos is the value of Care, which guides how it serves its community, customers and team members. The team at Zoom is comprised of nimble problem-solvers and self-starters who are dedicated to developing impactful projects that revolutionize the way people interact. The company encourages skill enhancement and career advancement within its diverse, inclusive environment.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Zoom Facilitates Scheduling, Screen Sharing And Breakout Rooms For Effective Meetings

Critical Review

Smooth in meetings and events, but chat and documents are limited.

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