Ericsson (Vonage) Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

Active

Find the top Unified Communications as a Service Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Unified Communications as a Service

Vonage Business Communications (VBC)

Ericsson (Vonage)

IT Associate

Our organization operates within a highly complex telephony environment spanning both contact center and business communications.  Vonage successfully led a year-long migration from our legacy on-premises Cisco platform, providing consistent support and expertise at every stage of the transition. 

Since completing the migration, Vonage has continued to be a highly valued partner, supporting the ongoing management of our environment while driving enhancements that have improved system performance, reliability and overall productivity.

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

Gov't/PS/ED <5,000 Employees

3B - 10B USD

10B - 30B USD

30B + USD

Gov't/PS/ED 5,000 - 50,000 Employees

Our overall experience with Vonage has been mixed.  Day-today calling functionality is generally stable, and the support teams have typically been professional and willing to engage when issues are escalated appropriately.  Some issues have required lengthy troubleshooting efforts involving multiple vendors and extended escalation timelines before meaningful progress was made.  While we appreciate the willingness of support personnel and product teams to discuss concerns, there has also been a noticeable shift in development focus toward Intelligent Workspace, which appears to limit enhancement prioritization for existing platforms currently in production use.  Overall, the platform is functional for many standard business communication needs, but organizations with complex IVR, utility operations, contact center workflows, or highly integrated telephony environments may encounter operational limitations that require significant coordination and troubleshooting effort.

RingCentral

AT&T

Cisco Systems

Avaya

Verizon

Microsoft

Mitel

Other...

Zoom

Nextiva

Windstream

Dialpad

Vodafone

Google

Comcast Business

Tata Communications

GoTo

Cisco (BroadSoft)

Lumen

XTIUM

Fuze

Star2Star

Alcatel-Lucent Enterprise

ShoreTel

Masergy

NTT Communications

Fuze (formerly ThinkingPhones)

Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. 

Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. Vonage is headquartered in Holmdel, New Jersey.

We hope you'll join the conversation with us and welcome your feedback. However, we reserve the right to remove comments that are offensive, abusive, spam, or third-party advertisements.

Vonage

Reviews

Ratings Overview

Overall experience with

Favorable Review

My overall impression is positive. Vonage has been a valued partner for my organization.

Critical Review

Good General Business Platform with Mixed Results in Advanced Operational Use Cases

Likes and dislikes about

likes

dislikes