Overall experience with
How helpful reviews are selected
Favorable Review
Product: Google Workspace
Stability and Usability Praised but Notification Delays Noted in Google Workspace
Critical Review
Product: Google Workspace
Customization Adds Friendliness While Feature Gaps Impact Large Scale Usability
Likes and dislikes about
likes
Three areas that we have found as strengths in Google Workspace are: 1. The various functions within Google Workspace seamlessly integrate with one another to enable a smooth and effective experience with communication. For example, we heavily rely on quick communication through instant messaging which not only easily conveys documents but is also flexible for searches to find old information. Similarly, video meetings are easily coordinated with just the click of a button when working within the calendar. 2. Every function we use has proven to be exceptionally stable; over the past five years there have been no major outages that have disrupted users' ability to communicate with each other. 3. Google provides resources for our teams and users at large to understand how they can maximize the use of this tool for communication. These resources have proven informative and easy to navigate.
February 5, 2026
dislikes
At scale, it is hard to navigate through the different conversations and find what you want quickly. Using threads is enjoyable as it unclutters the main feed, but it can also make it harder to find some conversations again. The lack of some features is very hindering.
April 3, 2026
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.