GoTo Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

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Unified Communications as a Service

GoTo Connect

GoTo

Assistan General Manager

Comprehensive All-in-one VOIP solutions but third party integration needs to be expanded.

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

1B - 3B USD

10B - 30B USD

30B + USD

Gov't/PS/ED 5,000 - 50,000 Employees

It Associate

Our initial setup and onboarding was great with excellent support. The system allows for excellent customization of phone system setup, dial plans, extensions, voicemails, etc. Added features such as faxing and SMS were a bonus.  Unfortunately, once our initial agreement was met, we had to pay either $XXXX to continue to have a dedicated support contact, or get put in with their "general" support tier. This resulted in significant delays in support issues being resolved and a lot of "phone tag" trying to reach a specific individual. Their system integrates into other platforms we use for analytics. We have approximately 95-98% uptime with our phones, which either require a hard reset of the device or a forced resynch with the GoTo network to restore functionality.

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Goto is a cloud communications and IT enterprise dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with 2,500 employees throughout North America, South America, Europe, Asia, and Australia.

LogMeIn, Inc.√¢‚Ç¨‚Ñ¢s category-defining products unlock the potential of the modern workforce by making it possible for millions of people and businesses around the globe to do their best work, whenever, however, and most importantly, wherever. A pioneer in remote work technology and a driving force behind today√¢‚Ç¨‚Ñ¢s work-from-anywhere movement, LogMeIn has become one of the world√¢‚Ç¨‚Ñ¢s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and more than 2 million customers worldwide who use its software as an essential part of their daily lives.

Our teams have built the best known, most trusted and most reliable product portfolios in remote work, including GoToMeeting, LastPass, RescueAssist, LogMeIn Pro and Central and many more. LogMeIn is headquartered in Boston with additional locations in North America, South America, Europe, Asia and Australia.

LogMeIn

Reviews

Ratings Overview

Overall experience with

Favorable Review

Flexible VOIP Call Routing and User-Friendly Interface but Integration with third party is lagging

Critical Review

Flexible Customization and Reasonable Costs Countered by Support Limitations

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