Tata Communications Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

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Unified Communications as a Service

Tata Communications GlobalRapide

Tata Communications

Associate

Overall experience with TATA Communication is positive. They helped us to setup International calling facility in one of our ODC in India. They demonstrated strong technical expertise and professionalism over the project timeline and successfully delivering the service in the long run. 

50M - 250M USD

500M - 1B USD

1B - 3B USD

<50M USD

3B - 10B USD

250M - 500M USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Director of Group Digital Workplace

Tata's infrastructure meets our expectation, ok with standard unified communication/telephony experience.

It Services Associate

Overall Experience is good with Tata Communications GlobalRadide as they have a communication and collaboration platform for business and users have reported positive feedback.

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Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.

Tata Communications is a digital ecosystem enabler that powers today‚Äôs fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world‚Äôs internet routes and connects businesses to 60% of the world‚Äôs cloud giants. 
 
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications‚Ñ¢, with our unique promise of delivering secure connected digital experiences. 
 
In 2020, we announced the launch of ‚ÄòSecure Connected Digital Experience‚Äô (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. 
 
To know more, visit TataCommunications.com 
 
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world.
 
We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. 
 
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences. 
 
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. 
 
To know more, visit TataCommunications.com 
 
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world.
 
We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Positive Experiences With Support Offset by Effectiveness Concerns at Tata GlobalRapide

Critical Review

The Integration of Tata's Infrastructure and MS Teams

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