Dialpad Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

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Unified Communications as a Service

Dialpad Connect

Dialpad

IT Associate

Overall, I find Dialpad to be a great product/service.  The call quality is great, the video conferencing is one of the sharpest I've seen and used.

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

3B - 10B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

10B - 30B USD

30B + USD

Gov't/PS/ED 50,000 + Employees

VP, Sales

the App isnthe promary way i use this. its a bit clinky when it comes to Nav. the cell service is ok at best at times. love everything else about it. 

Founder

The entire experience with Dialpad Connect from the beginning has been great. It's refreshingly easy to set up. Their customer support is wonderful, and their settings afford us all the levels of control that we need at this stage. I honestly couldn't ask for more.

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Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

Reviews

Ratings Overview

Overall experience with

Favorable Review

There certainly are others, but this needs to be your number one.

Critical Review

Needs more build up

Likes and dislikes about

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