Knowledge Management Software Reviews and Ratings

Confluence is a great way to create resources that can be searched when you need information either for internal problems (like employees knowing how to contact HR) or external (such as how to guide a customer through troubleshooting steps).

One of the best Knowledge Management Software Available in the Market. Notion provides capabilities from not only storing and creating documentation but also can be used for so many things, like creating job portals, event pages etc., Really powerful tool for Knowledge work collaboration across the organization.

It has been an awesome experience with Document360! We had initially signed up with Document360 for one of our prototype systems and then later down the road decided to use Document360 for hosting our software's Knowledge base. While making the decision to move our knowledge base to Document360 we weren't sure if this is the right tool for our need. However, once we started using it, we discovered that this is an all-in-all solution for any sort of Knowledge base or documentation management. We are pretty much satisfied with Document360, as it is a Great Tool for Documentation hosting for the right price! However, when it comes to Public site customization, there are limitations to it but the customer solutions team at Document360 has been extremely helpful with all the customizations we've asked for.

Guru's ability to capture the knowledge of our org (product, processes, employee handbook, wiki-like internal website) is exceptional. Then they make sure that you can search that knowledge from all the places we need (browser, Slack).

Working with Lighthouse has been exceptional! In the beginning, the team provided setup and customization to meet our vision of updating to a new knowledge management system. As our KMS continues to grow, Lighthouse continually helps us understand and implement best practices for our organization. They listen and ask questions to understand our needs, and how we can integrate changes. Our contact center and other departments rely solely on Lighthouse to access information and complete daily tasks. The functions within Lighthouse allow our end users to find what they are looking for quickly, and without the frustration of sorting through multiple programs and templates, we now have one source of truth, which provides clear and consistent information without duplication across multiple departments. Over the last two years, our Senior Management Team has seen changes throughout the organization and have reached out to learn more. What I love about Lighthouse is that I have never felt uncomfortable or like I am asking too much. They have the quickest response from any vendor I have worked with, and they work quickly to schedule meetings with the right individuals for the task at hand. We consider the Lighthouse team as partners in this ever-changing world of knowledge management, and they continue to evolve with technology. One last thing I would like to note is that I heard directly from a member of our Senior Management Team, that they have never worked with such a great vendor, and Lighthouse is by far the best experience that they have had. They do what they say, are very friendly and eager to help, and truly understand their customers.

Light, intuitive, fast. Help knowledge evolve in sales and marketing. Kind of a "younger JIRA", more advanced. In terms of task and time management it is excellent too. If I change for another company, it will be my first choice.

Archbee provided a great product documentation medium for consolidation and maintenance of Project related frameworks. The control settings could be controlled on the documents list and they could be either configured as private or public accessible. Any of the team members could access the document and key in his/her updates and save the version on the shared repository. Overall, it provided a great source for collaborative documentation.

My company has had an exceptional experience with Bloomfire's knowledge base and the vendor support has been truly superior. They are always willing to answer any questions we have and advise us on ways to leverage the software's capabilities. We have a monthly meeting with our customer success team, which is very helpful as well.

Very Simple and easy to understand (intuitive software) which helps you transcend challenges of documentation and efficient knowledge repository

Slite has been a life saviour for our fully remote team - it is easy to use, adaptable, and we can integrate all the tools needed as well as videos, images and even folders. It is easy to use, easy to onboard and maintains our team documentation up to date and easy to find.

The entire eGain team is exceptional. The KBS tool is easy to understand and use.

I am a big fan of Glean. The CS team is great to work with and is always responsive. Also, it seems like they are always pushing out new features to create a better customer experience.

It's best tool we have introduce in our organization to smooth line the on boarding process , induction process and also to share the knowledge base with the new and existing candidates.

The team is responsive to issues and help find solutions to issues.

So far so good, it serves its purpose and goes beyond

Livepro allows for content to be created in a format that delivers information quickly and easily to the end user. The features are robust and customizable to meet the needs of individual departments.