Knowledge Management Software Reviews and Ratings

Confluence is a single source of truth for our organization when it comes to latest collaterals. We are a fast moving organization that has new content, products, features, messaging being rolled out at an exponential pace. Hence, keeping track of everything latest becomes difficult, it is where confluence came in and solved our issue. All our internal teams have their own department/product pages and use Confluence as a central knowledge repository and keep it updated. Users don't have to search or ping SPOCs or emails to find the latest and greatest content.

Excellent knowledge management tool. Have used similar tools in the past. The main advantages are that it is very easy to use, very helpful and necessary to have for any team. I recommend it if you need to organize and share information among teams in the project.

Guru's ability to capture the knowledge of our org (product, processes, employee handbook, wiki-like internal website) is exceptional. Then they make sure that you can search that knowledge from all the places we need (browser, Slack).

Working with Lighthouse has been exceptional! In the beginning, the team provided setup and customization to meet our vision of updating to a new knowledge management system. As our KMS continues to grow, Lighthouse continually helps us understand and implement best practices for our organization. They listen and ask questions to understand our needs, and how we can integrate changes. Our contact center and other departments rely solely on Lighthouse to access information and complete daily tasks. The functions within Lighthouse allow our end users to find what they are looking for quickly, and without the frustration of sorting through multiple programs and templates, we now have one source of truth, which provides clear and consistent information without duplication across multiple departments. Over the last two years, our Senior Management Team has seen changes throughout the organization and have reached out to learn more. What I love about Lighthouse is that I have never felt uncomfortable or like I am asking too much. They have the quickest response from any vendor I have worked with, and they work quickly to schedule meetings with the right individuals for the task at hand. We consider the Lighthouse team as partners in this ever-changing world of knowledge management, and they continue to evolve with technology. One last thing I would like to note is that I heard directly from a member of our Senior Management Team, that they have never worked with such a great vendor, and Lighthouse is by far the best experience that they have had. They do what they say, are very friendly and eager to help, and truly understand their customers.

user friendly interface , excellent search capabilities

Clickup has been the go to tool for managing work related information.It is compatible with many type of files and documents. its easy to store ,access and share data with others. The User interface is neat and the board is very easy to display while collaboration.

Archbee provided a great product documentation medium for consolidation and maintenance of Project related frameworks. The control settings could be controlled on the documents list and they could be either configured as private or public accessible. Any of the team members could access the document and key in his/her updates and save the version on the shared repository. Overall, it provided a great source for collaborative documentation.

Very Simple and easy to understand (intuitive software) which helps you transcend challenges of documentation and efficient knowledge repository

Bloomfire is very useful tool for anybody in an organisation. It is great to have everything that we need in single place. We can search anything and find it at tips of our finger. The user interface is very easy to use.

Slite offers a great document management platform that focus on ease of use. We use Slite for all our departments within our company and we see a big improvement over all the other tools we have used in the past. We are happy with the amount of updates Slite is dropping on us and also looking at what features are being requested. They are actively working on improving the platform while still offering a competive price for all users.

The entire eGain team is exceptional. The KBS tool is easy to understand and use.

I am a big fan of Glean. The CS team is great to work with and is always responsive. Also, it seems like they are always pushing out new features to create a better customer experience.

It's best tool we have introduce in our organization to smooth line the on boarding process , induction process and also to share the knowledge base with the new and existing candidates.

Livepro allows for content to be created in a format that delivers information quickly and easily to the end user. The features are robust and customizable to meet the needs of individual departments.