Overall experience with
How helpful reviews are selected
Favorable Review
Product: Atlassian Confluence
Powerful enterprise documentation and collaboration platform, especially effective when paired with Jira and strong governance
Critical Review
Product: Atlassian Confluence
Strong Collaboration Features in Confluence Offset Clunky Editor and Navigation Challenges
Likes and dislikes about
likes
1) Excellent integration with Jira Seamless linking between Jira issues, epics, and Confluence pages enables strong traceability between delivery and documentation, which is critical for PMOs and enterprise programs. 2) Flexible, living documentation Pages are easy to update, versioned automatically, and well suited for evolving artifacts such as decision logs, RAID registers, operating models, and SteerCo reporting. 3) Strong collaboration and transparency Commenting, mentions, page history, and permissions support cross-team collaboration and leadership visibility relying on static documents. 4) Extensive ecosystem of macros and add-ons Marketplace apps significantly extend Confluence for reporting, diagrams, tables, and structure content.
January 20, 2026
dislikes
Content sprawl and weak information architecture, which makes long-term knowledge management difficult without heavy governance. Editor performance and UX quirks, especially on larger pages or when formatting complex content. Search relevance, which can be inconsistent, makes it harder to quickly find the most up-to-date information.
February 4, 2026
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.