Overall experience with
How helpful reviews are selected
Favorable Review
Product: Stonly
Responsive Support and In-Platform Guidance Differentiate Stonly Approach
Critical Review
Product: Stonly
Simple Interface with Excellent Support, But Knowledge Base Needs Improvement
Likes and dislikes about
likes
One of Stonly's most powerful features is the ability to create in-platform contextual help and guided tours to display relevant information at the right moment and right place, this is not something traditional KMS offers. Stonly has reinvented how a knowledge base looks, instead of lengthy articles, we build step by step guides which can include branching logic and decision trees so users only see the steps relevant to their situation. Another standout is of course the quality of the customer support I received throughout the implementation phase, it helped us get the most value out of the platform.
March 6, 2026
dislikes
Would like to have drag and drop for the guides in the knowledge base. The in app functions doesn't really work for us.
June 3, 2025
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