Zoho Reviews, Ratings & Features 2026 | Gartner Peer Insights

Knowledge Management (KM) Software helps organizations centralize, organize, and share information efficiently across teams. It provides a centralized repository for storing diverse content types—such as documents, presentations, and multimedia—making knowledge easily accessible and searchable. A robust search functionality ensures quick retrieval of relevant information, while features like file version history, access control, and content editing enhance collaboration and governance. These capabilities reduce duplication of effort, preserve institutional knowledge, and streamline workflows. KM software is widely used by customer support, product and operations, HR and training, and IT and compliance teams—any function that depends on consistent, accurate, and easily retrievable information.

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Knowledge Management (KM) Software (Transitioning to Generative AI Knowledge Management Apps/General Productivity)

Knowledge Management (KM) Software

Zoho Learn

Zoho

Account Manager

Great for training and connects easily with our Zoho suite of products.

<50M USD

50M - 250M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

250M - 500M USD

HEAD OF TALENT FULFILLMENT

Has been adequate for basic documentation needs, but overall the experience feels average. It covers essentials, yet it lacks fluidity, flexibility and polish. Feels buggy a little bit sometimes. It works, but it doesn't stand out or elevate our internal processes

Controllo Di Gestione E Responsabile Del

Zoho Learn has helped our business centralize information and is our primary knowledge management solution. It makes updating, storing and searching for information easy thus making employee onboarding, training and learning easy. We have improved productivity as teams can continually learn and improve their work skills. 

Atlassian

Adobe

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Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.

Zoho offers beautifully smart software to help you grow your business. With over 100 million users worldwide, Zoho's 55+ products aid your sales and marketing, support and collaboration, finance, and recruitment needs√¢‚Ç¨‚Äùletting you focus only on your business. Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. 
 
Zoho Corporation is a privately-held and profitable company headquartered in Austin, Texas with international headquarters in Chennai, India, with offices across the globe.

Reviews

Ratings Overview

Overall experience with

Favorable Review

A Reliable and Effective Knowledge Management Software For Business

Critical Review

Zoho Suite Integration Available But Search Experience and Flexibility Remain Weak

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