Kaseya Reviews, Ratings & Features 2026 | Gartner Peer Insights

Knowledge Management (KM) Software helps organizations centralize, organize, and share information efficiently across teams. It provides a centralized repository for storing diverse content types—such as documents, presentations, and multimedia—making knowledge easily accessible and searchable. A robust search functionality ensures quick retrieval of relevant information, while features like file version history, access control, and content editing enhance collaboration and governance. These capabilities reduce duplication of effort, preserve institutional knowledge, and streamline workflows. KM software is widely used by customer support, product and operations, HR and training, and IT and compliance teams—any function that depends on consistent, accurate, and easily retrievable information.

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Knowledge Management (KM) Software (Transitioning to Generative AI Knowledge Management Apps/General Productivity)

Knowledge Management (KM) Software

IT Glue

Kaseya

It Associate

IT Glue has provided my business with many different tracking and record keeping solutions. Glue has helped us secure our passwords for our team and the ai in the interface records every keystroke and offers real time enhancements to your records. 

<50M USD

Gov't/PS/ED <5,000 Employees

50M - 250M USD

250M - 500M USD

500M - 1B USD

30B + USD

IT MANAGER

I appreciate how much flexibility and automation is built in. It's easy to write step-by-step procedures with screenshots/photos and time estimates for each step. Guided setup provided by Kaseya was straightforward and complete. However, there are a few glitches in the interface that make creating clean, easy-to-read more difficult than in should be.

It Manager

Overall, my experience has been positive. IT Glue has made a noticeable difference in how organized and accessible our documentation is across the team. Day-to-day support work is faster because engineers can usually find what they need without chasing tribal knowledge. That said, the quality of the experience is directly tied to how disciplined you are with documentation standards and ongoing maintenance. It’s not a “set and forget” platform — it rewards consistency and governance. When managed well, it becomes a very reliable operational backbone; when neglected, it can become cluttered. In our case, the benefits have outweighed the friction, and it’s now a core part of our tooling.

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Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, backup and disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.

Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, Datto, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Vonahi, audIT, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.

Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). The main business problem Kaseya solves is the need for organizations to manage, secure and backup their IT systems in an efficient manner. Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Solid documentation backbone for MSPs, but be ready to invest time in structure and clean-up

Critical Review

Great for Importing Data and Integration, But Poor Table Handling

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