SHI Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines Microsoft product support services as support for Microsoft products, delivered either directly from Microsoft or indirectly from an alternative support provider. Technical support services for Microsoft products help customers in medium to large organizations resolve operational problems. (Smaller organizations likely use free support.) Gartner considers any provider of support services for Microsoft products — including Microsoft itself — to be part of the market for Microsoft product support services.

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Microsoft Product Support Services

SHI Microsoft Product Support Services

Engineer

Team at SHI was great is getting all the information and pricing for us and made the transaction easy and operationaly sound 

1B - 3B USD

500M - 1B USD

50M - 250M USD

Gov't/PS/ED <5,000 Employees

250M - 500M USD

3B - 10B USD

<50M USD

10B - 30B USD

SVP ENTERPRISE TECHNOLOGY SERVICES

overall experience with Microsoft support is subpar. low customer satisfaction, challenges in escalating and getting commitment from support engineers

Manager

Our account executive is always readily available to coordinate just the right resources for us. The exceptional commitment to understanding our needs leads to impactful meetings that always have the right people in the room. SHI has done an exceptional job of helping us understand the AI landscape and plan our deployment strategies. 

Microsoft

Insight

Converge Technology Solutions

Sentinel Technologies

Other...

SoftwareOne

US Cloud

Eviden

SHI is a global technology solutions provider with annual sales of over $15bn. It brings a highly-personalized concierge approach to solutions design, connecting customers with the right technologies and services from a portfolio of more than 1,000 software and hardware vendors.
Key solution areas include end-user computing, infrastructure (data center, cloud and networking), cybersecurity and IT optimization services such as Software Asset Management and financing.
SHI has more than 7,000 staff in the United States, Canada, United Kingdom, Europe, India, and Asia Pacific, supporting customers’ global technology needs. SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. 

Whether you‚Äôre building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what‚Äôs next for your organization. 

Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. 

Execute your IT vision with stress-free, scalable solutions you ‚Äì and your people ‚Äì will love. 

SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. 

Whether youâre building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve whatâs next for your organization. 

Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. 

Execute your IT vision with stress-free, scalable solutions you â and your people â will love. 

SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Effective Coordination and AI Expertise Offset Concerns Over Offering Expenses

Critical Review

Tackling Microsoft's Unfulfilled Customer Support: The Struggles Revealed

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