Lakeside Reviews, Ratings & Features 2026 | Gartner Peer Insights

Digital employee experience management tools measure and help IT continuously improve employee sentiment toward and the performance of company-provided technology. They continuously surface actionable insights, drive self-healing automations, and optimize support and employee engagement via the near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context. These insights enable self-healing and can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information.

DEX tools help IT improve the digital employee experience by quickly identifying and remediating technology issues. Benefits for IT teams include greater visibility of device and application performance, reliability and usage;
reduced overhead through automation;
improved endpoint configuration and patch compliance.
Benefits for the workforce include reduced digital friction that impedes productivity,
the ability to offer feedback,
faster issue resolution, and
rightsized virtual and physical endpoints with optimized life spans.

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Digital Employee Experience Management Tools

SysTrack

Lakeside Software

IT Associate

Our overall experience with Systrack has been positive. The platform has provided valuable, actionable insight into device health and end-user experience, allowing us to see performance trends over time and quickly identify where issues are occurring. This visibility has helped us prioritize remediation efforts based on impact, rather than relying on assumptions or anecdotal reports. As an IT admin, having reliable endpoint data reduces guesswork during troubleshooting and enables us to clearly document what happened, when it happened, and how broadly it's affecting users. Systrack has strengthened our ability to make more informed IT decisions and has been responsive to user feedback which we have seen in future releases of the product.

30B + USD

1B - 3B USD

3B - 10B USD

500M - 1B USD

10B - 30B USD

<50M USD

50M - 250M USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Softwarte Management And Delivery Lead

It was just a fair experience with the product and funstionality

Engineer

As we are one of the largest consumers of SysTrack, our Lakeside Customer Relations Manager and Customer Success Engineer hold 2 meetings per week to address and provide follow-up to to any questions, issues or feature enhancement requests we may have.

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Lakeside is a DEX engineering platform that uses a proprietary embedded AI engine and a rich, structured dataset to enable IT teams to proactively resolve complex issues. The Lakeside SysTrack platform collects, organizes, structures, and labels more than 10,000 data points every 15 seconds from more than 1,400 sensors that support physical and virtual devices across all operating systems, including Windows, MacOS, Android, and Linux. This ready-to-use, well-organized data gives your IT team the complete visibility and data insights they need to predict problems, know the right answers, and fix issues fast so people can focus on their work and not their technology troubles. 

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what‚Äôs
going on in their dark estate ‚Äì where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That‚Äôs why so many of the world‚Äôs leading
global brands rely on Lakeside. And it‚Äôs how our customers see an average ROI of more than 250%. Give everyone a better view.‚Ñ¢

Lakeside

Lakeside Software is a firm dedicated to assisting organizations with intricate IT environments to gain a comprehensive understanding of their digital estate and optimise their resources. The primary issue it addresses revolves around providing visibility in complex IT infrastructures, where potential cost inefficiencies, subpar employee experiences, and unresolved issues may be veiled. Lakeside Software operates with an aim to unveil these hidden complications, providing intelligent solutions and improved savings. It boasts a customer base who experience an average return on investment upward of 250%.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Flexible sensor and automation creation with offline data retention

Critical Review

Decision to be taken based on org needs

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