Overall experience with
How helpful reviews are selected
Favorable Review
IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design
Critical Review
Could be more than a helpdesk tool
Likes and dislikes about
likes
The IT Asset Management is fabulous, and has multiple import features to identify and build your Asset database. The ticketing is reliable and intuitive when you follow some basic ITIL guidelines to build the foundation and workflows. The Customer finds it intuitive and easy to use.
January 29, 2026
dislikes
Overkill with the notifications and the SLA/ticketing workflow processes. and wish more customizations/integrations were a possibility
September 16, 2025
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