TeamViewer Reviews, Ratings & Features 2026 | Gartner Peer Insights

Digital employee experience management tools measure and help IT continuously improve employee sentiment toward and the performance of company-provided technology. They continuously surface actionable insights, drive self-healing automations, and optimize support and employee engagement via the near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context. These insights enable self-healing and can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information.

DEX tools help IT improve the digital employee experience by quickly identifying and remediating technology issues. Benefits for IT teams include greater visibility of device and application performance, reliability and usage;
reduced overhead through automation;
improved endpoint configuration and patch compliance.
Benefits for the workforce include reduced digital friction that impedes productivity,
the ability to offer feedback,
faster issue resolution, and
rightsized virtual and physical endpoints with optimized life spans.

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Digital Employee Experience Management Tools

TeamViewer DEX

TeamViewer

VP, IT

1E/Teamviewer Dex has provided us an automation platform to identify and fix issues across the globe.  In cases where further analysis is required post issues identification, the ability to craft log collection for any specific item is key to the resolution process.

30B + USD

1B - 3B USD

3B - 10B USD

<50M USD

50M - 250M USD

10B - 30B USD

250M - 500M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

DESKTOP SUPPORT SERVICE MANAGER

Since SaaS this has been spotty at best. Some functionality from On-Prem does not work or in some cases does not exist in SaaS which is problematic. It works in some cases but other things like Inventory and Software reclaim is poor. 

Systems Administrator

We have come to rely on the TeamViewer DEX platform on a daily basis. It helps us to not only find the information that we need in a timely manner, but to also take corrective actions to make sure our environment stays updated and safe.

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TeamViewer provides software for digital workplace management. Founded in 2005 in Göppingen, Germany, TeamViewer initially developed software for remote access and support. Today, the company serves more than 620,000 companies globally and across industries with AI-powered digital workplace solutions.
Organizations use TeamViewer’s software to monitor, manage, and support digital endpoints, helping IT teams maintain business continuity, improve endpoint management, proactively identify and resolve technical issues as well as automate recurring processes. TeamViewer also offers solutions for industrial and frontline work environments that use augmented reality to digitalize manual workflows and provide process guidance in areas such as manufacturing, logistics, maintenance, quality assurance, training, upskilling and field service. Its products integrate with a broad range of third-party technology platforms and enterprise systems.

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind ‚Äì from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company‚Äôs foundation in 2005, TeamViewer‚Äôs software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,400 people globally. In 2022, TeamViewer achieved a revenue of around EUR 566 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.

Imprint:

TeamViewer Germany GmbH 
Bahnhofsplatz 2 
73033 G√∂ppingen
Germany 

CEO: Oliver Steil
CFO: Michael Wilkens
CCO: Peter Turner 
Registration: Ulm HRB 534075
VAT: DE245838579

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Customized Automations and Fast Results Stand Out in TeamViewer DEX Experience

Critical Review

SaaS Migration Leads To Loss Of Important On-Prem Functionality And Features

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