Zoho Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines cloud ERP services for local government as services provided by the vendor or third-party systems integrators (SI) to assess needs, implement solutions and evolve platforms that are transforming their back-office systems via the implementation of cloud-based ERP solutions. These integrated products include financial management system (FMS) functionality, order to cash (O2C), procure to pay (P2P), grant fund accounting, utility billing, human capital management (HCM), supply chain management (SCM) and other administrative ERP functionality.
Broadly speaking, local government ERP solutions enable a variety of enterprisewide business processes, primarily those associated with core systems that enable the government enterprise to conduct business and deliver services.

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Cloud-Based ERP for U.S. Local Government

Cloud Based ERP for U.S. Local Government

Zoho One

Zoho

Chief Technology Officer

Zoho One is a complete suite of business operations software.  Many of the applications are highly competitive with the industry leaders, but the combined value of all of the products is unbeatable.

<50M USD

50M - 250M USD

Zoho One is sold as a suite, but in my view it does not appear to be configured a fully integrated suite. Manual configuration, such as adding custom fields, is often needed to connect different parts of the "suite". 

For example, Zoho CRM has a quote module. Zoho Books has a quote module. Yet they are separate pieces of software, with significantly different capabilities. There is no automatic synchronization between them.

Our use case requires the CIS (Construction Industry Scheme) tax capability of Zoho Books, which is not available in Zoho CRM. To build a workflow from lead to invoice, Zoho support recommended we use the Quote module in Zoho Books and integrate that with Zoho CRM by adding the Finance module to the CRM. We should then remove access to the native Zoho CRM Quote module. 

Enabling this integration required manual configuration of custom fields in Zoho CRM to match the fields used in Zoho Books and Zoho Inventory. 

Having completed the steps to set up fields, synchronization between all the parts, and allocate permissions to users, we thought we were finished.  We were not.

Testing this basic integration between parts of the "suite" we discovered that the UI and functionality for Quotes in Zoho CRM (bizarrely labeled Estimates once integrated) is totally different to that of native Quotes in Zoho Books - which is where the functionality originates.  The crucial CIS tax treatment option available in Zoho Books Quotes is not accessible in Zoho Books Quotes when initiated via the CRM integration. Zoho support was unable to provide an immediate fix. Our requirement for functions to be consistent within a single module is a developer level support issue. Response awaited - the 8 hour support SLA is not going to be met.

Configuring Zoho Campaigns and Zoho Landing pages had similarly needed manual configurations such as field matching to connect these Zoho products within the "suite" to Zoho CRM.

When evaluating Zoho One, ask probing questions, then test, to confirm if the integrations you need functionally exist without needing manual addition of fields and that they work coherently for your use case.  Don't assume that just because it Zoho One is sold as a suite that it is fully pre-integrated.


Microsoft

Workday

Odoo

Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.

Zoho offers beautifully smart software to help you grow your business. With over 100 million users worldwide, Zoho's 55+ products aid your sales and marketing, support and collaboration, finance, and recruitment needs√¢‚Ç¨‚Äùletting you focus only on your business. Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. 
 
Zoho Corporation is a privately-held and profitable company headquartered in Austin, Texas with international headquarters in Chennai, India, with offices across the globe.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Unmatched Combined Value of Zoho One Suite

Critical Review

Inconsistent Integration and Functionality Across Zoho One Applications Noted

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