Overall experience with
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Critical Review
Product: SAP Cloud ERP
Reliable data and account visibility despite difficult interface and onboarding
Likes and dislikes about
likes
The biggest advantage for us is that multiple businesses can work on the same system. This has reduced duplicate data and made it easier for different teams to work together efficiently. Since it is a cloud offering, we dont have to spend much time managing the underlying infrastructure. SAP also provides regular updates, so new features and improvements are available without major upgrade projects. We also found it easy to connect SAP with other SAP solutions as well as external applications using standard integration options. This has helped automate data exchange and reduce manual efforts.
July 27, 2026
dislikes
1. The interface hasnt kept up the test of time: It does the job but it feels like a system designed for people who have been using it for decades and have memorised every transaction code. New comers in any of our teams fairly struggle with it, and onboarding training bit of this takes far longer than it should. 2. Reporting at times requires too much manual intervention: Getting a clean and usable output out of sap for a leadership meeting or a customer review almost always involves exporting it to excel and spending hours on reformatting it. It is never presentation ready. 3. Inflexibility for faster moving situations: when something changes suddenly, like we decide to change something internally, policy gets changed out because of govt, making rapid adjustments and seeing the impact is not as straightforward as you will want. It is built for structured processes.
June 14, 2026
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