ServiceNow Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines cloud financial management (CFM) tools as tooling that provides the ability to collect, organize, display, optimize and manage the investments in cloud computing infrastructure as a service (IaaS) and platform as a service (PaaS). They leverage algorithms, statistical models and/or AI/machine learning (ML) in support of cost reports, dashboards and/or other mechanisms/interfaces that provide capabilities to monitor cost, utilization and value indicators. This allows users to identify trends, anomalies and misaligned expectations, as well as opportunities to increase the efficiency of cloud configurations, architecture and contracts. CFM tools enable enterprises to collect and analyze public cloud cost and usage information and apply controls to define budget and cost policies to optimize spending on a continuous basis.

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Find the top Cloud Financial Management Tools with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Cloud Financial Management Tools

ServiceNow Cloud Cost Management

ServiceNow

AUDIT ASSOCIATE

I had an exceptional experience managing the cloud costs. It has given clear visibility into cloud spending in different environments and helped me understand cost drivers in practical manner.

<50M USD

3B - 10B USD

1B - 3B USD

30B + USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

It Manager

I am the main admin for servicenow in my company and using this CCM setup has helped drastically with identifying where we spend and do not spend out budgets. This has allowed us to save money in the long run.

It Supervisor

ServiceNow Cloud Cost Management is the most effective tool that helps the organization to control their cloud expenditure; it helps in cost control and budgeting allowing the organization to manage their finances and allow them to implement necessary steps.

According to my experience at our organization, this software can be utilized to control IT and cloud usage, which helps manage hotel operations such as online booking platforms, F&B control system, Guest application and store management.

One of the key roles of this software is cost control. This allows the IT and finance team to manage the expenses of each department such as Front office, reservations, housekeeping department, sales department, guest occupancy which allows the operations to understand were the utilization is required and were we need to focus more.

This software also helps us in budget planning and forecasting, which is an essential element for my organization to analyze the occupancy and needs of the guest; it also provides streamlined resources by identifying the idle resources and allows the organization to focus more on the product which is required for the organization and helps in reducing the over cost.

Overall, ServiceNow Cloud Cost Management is the most valuable tool for the organization as it helps the finance team to control the budget and allows them to work on decision making and align IT cost with organizational goals. 





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ServiceNow (NYSE: NOW) makes the world work better for everyone. Our‚ÄØcloud-based‚ÄØplatform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. 

For more information, visit www.servicenow.com.

ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.

Reviews

Ratings Overview

Overall experience with

Favorable Review

IT and Finance Teams Improve Departmental Budget Planning With ServiceNow Cloud Tool

Critical Review

CCM Setup Streamlines Budget Tracking Despite Older Interface Outperforming New Layout

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