Overall experience with
How helpful reviews are selected
Favorable Review
Product: SAP SuccessFactors HCM
Efficient SAP integration, innovation, and accurate payroll processes with room for improvement in the support framework
Critical Review
Product: SAP SuccessFactors HCM
Future of reporting tools is becoming more complex and slow or inaccurate support responses hinder overall experience
Likes and dislikes about
likes
1. Comprehensive centralization and continuous evolution of Employee Central: This allows for the consolidation of all employee information in a single location, eliminating information silos. Furthermore, it is a product that is constantly being innovated, regularly integrating new functionality aimed at automating processes and reducing the operational workload of the Human Resources department. This allows us to benefit from improvements without the need for large implementation projects. 2. Robust payroll engine: This enables highly accurate payroll processing, taking into account the specific regulatory and tax requirements of Mexico (ISR, IMSS, Infonavit, Christmas bonus, and profit sharing), reducing manual errors and processing times for our bi-weekly payrolls. Native integration with Employee Central ensures that personnel changes are automatically reflected in the payroll. 3. Native integration with the entire SAP ecosystem: In our solution, we use Business Process Tools (BTP) to build satellite modules for payroll. With its components and tools, we have achieved a comprehensive solution for our Employee Central, Employee Processing Center (EPC), and BTP applications.
June 29, 2026
dislikes
Lack of support resolving problem tickets Mobile App is old and clunky. Google App Store comments say it all. Direction of reporting Escalating pricing
June 25, 2026
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