Overall experience with
How helpful reviews are selected
Favorable Review
Product: ADP Workforce Now
Platform Enables Efficient HR Processes but Lacks Support for Some Specialized Needs
Likes and dislikes about
likes
Our account manager really makes a big difference. She is attentive, knowledgeable, and responsive. Working through the more complicated requests and issues we are having is easier because of this. The platform is organized in an easy to navigate manner. Additionally, there is a chat feature that has been very helpful. It makes getting assistance for smaller items faster and more efficient.
April 3, 2026
dislikes
Time and Attendance module lacks true templating, the ability to tie employees to medical providers schedules that change constantly, and multiple accrual schedules to tabulate properly. Learning Management system has a lot of promise but is difficult to setup and limited by content and features to help employees envision promotion. Wage withholding and deduction errors have been difficult to determine the root cause
June 1, 2026
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