Product(s): ServiceNow IT Operations Management
Overall Comment:"Overall I believe the output reporting can be cleaned up a little bit more. Its not a user friend report when we get the Service Now timecard reports for our IT consultants. "
Service Now or Later?
I like that its a one stop shop type of platform to house all of our IT projects and tracking them in stages.
The time card reports we run are very messy and often provide inaccurate stats.
Have a indept training done with all end users. Also when implementing the product make sure the reports you want will be generated accordingly. I know it has taken us months to work with ServiceNow to get what we really need. This should have been done before full implementation.