"Unpacking the Value of CMDB's Integration with ITSM"

Submitted

5.0
5.0
Overall User Rating

Product(s): ServiceNow IT Operations Management

Overall Comment:" Our CMDB is tracked through ITOM, and its integration with ITSM makes it a real asset. Pricing is not as high as ITSM"

Lessons Learned

Description
Description

What do you like most about the product or service?

Integration with the resto of the ServiceNow suite, such as ITSM or BCM.

Description
Description

What do you dislike most about the product or service?

Not very user friendly and for probe configuration you need to be an expert so you have to rely on a consulting company.

Evaluation & Contracting

3.0
Description

Why did you purchase this product or service?

  • Improve compliance & risk management
  • Improve business process agility
  • Enhance decision making
  • Create internal/operational efficiencies
  • Improve business process outcomes
Description

What were the key factors that drove your decision?

  • Product functionality and performance
  • Strong user community
  • Strong services expertise
  • Product roadmap and future vision
Description

Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Hybrid Cloud and On-premises
Description

In which country(s) did your deployment take place?

Spain