Overall experience with
How helpful reviews are selected
Favorable Review
Product: NXCLOUD
The message reach rate has improved significantly, and the service response is relatively timely. However, improvements are needed in channel mix and price change notifications.
Critical Review
Product: NXCLOUD
Extensive global number coverage to meet the needs of multinational business.
Likes and dislikes about
likes
What we're most satisfied with is the message delivery effectiveness and the ability to combine multiple channels. We primarily use SMS, but also supplement with WhatsApp for customer notifications. In the Indonesian market, SMS notifications are quite immediate, and customers respond significantly more after seeing them. Previously, when using other vendors, responses weren't as noticeable. Now, with NXCLOUD, the overall service is stable, has high reach, and the response time is much better. Additionally, their sales team keeps us updated on new policies and product information, helping us choose the most suitable solutions.
June 22, 2026
dislikes
Our business scope includes Brazil, and we purchased their Brazilian phone number. However, the purchase took longer than expected, and they delayed delivery, which postponed the start of our business and significantly impacted the progress of our operations. This was a poor experience for us.
May 28, 2026
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