PandaDoc Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines configure, price and quote (CPQ) applications as software that enables sales organizations to automate and optimize the creation of quotes and capture of orders. A CPQ application is a sales tool that captures the new goods and services a customer wants to buy or the changes a customer wants to make to existing goods and services. While generally focused on assisted sales channels, CPQ capabilities such as product configuration and pricing must be shared with the self-service commerce channel. The new purchases and changes must be priced, and a binding contract must be formed with the customer before sending an order to downstream fulfillment systems.

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Configure, Price and Quote Applications

PandaDoc

Sales Manager

Overall, PandaDoc provides a user-friendly platform for creating, sending and electronically signing documents along with useful templates and automated workflows. 

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

3B - 10B USD

1B - 3B USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

30B + USD

Gov't/PS/ED 5,000 - 50,000 Employees

Owner

I was most displeased with the customer service of all things. However, it was also the limiting features and integrations that may other tools have for smaller costs, that were frustrating to say the least.

Engineer

Generally, our experience with PandaDoc has been positive overall. The platform too simplified and it helped how our team creates proposals, quotes, and agreements for customers. Before using it, most documents were created manually and required several review steps. Documents were usually scattered all over the desktop and everywhere. With PandaDoc, document creation and approval workflows became faster and more organized. 
The interface is too super easy to understand, and the template system helps maintain consistency across sales documents. In some cases, customizing complex pricing tables required extra configuration, but once the templates were established the process became much smoother. Overall, the product improved efficiency for our sales and operations teams. 

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PandaDoc is a company that aims to transform how small and medium-sized businesses handle their document-related tasks. Instead of relying on traditional methods, PandaDoc provides a platform where documents can be created, managed, tracked, and signed electronically. It's a modern solution for businesses, addressing a major business challenge of managing documentation in a time-efficient manner in the digital age. Businesses using PandaDoc have reported a significant decrease in document creation time and an increase in the rate of closing deals. The efficacy and reliability of the service offered by PandaDoc have been reflected in numerous customer reviews across various platforms.

What if you never had to send another contract or proposal out as an email attachment? And you could create it, track it and get it signed in half the time it usually takes? And close more deals? And be less stressed out?

Doing things the way they‚Äôve always been done can cost you time, money, and even your happiness. That‚Äôs why there‚Äôs PandaDoc. It makes small and medium-sized businesses run more smoothly by putting document creation, management, tracking, and e-signing all in one place.
It‚Äôs 2023. Shouldn‚Äôt your business documents act like it?

On average, our customers achieve a:

- 28% increase in close rate
- 18% increase in average sales price
- 65% decrease in document creation time

PandaDoc is highly rated by its customers year after year on review sites like G2, TrustRadius, Capterra, and Gartner.



Reviews

Ratings Overview

Overall experience with

Favorable Review

Digital Signature Tools Speed Up Contracts Yet Complex Documents Need More Initial Effort

Critical Review

Customer Service and Feature Limitations Cited as Key Sources of Frustration

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