You have to plan your own internal workflow and define / decide how you would like to work. Then use this solution to implement and benefit from it.
February 28, 2019
It can be limited by its deep Microsoft integration. Manging information for agents and settings in Lists is clunky and not the best experience overall. The company doesn't offer trials - just demos. Always having to go via a third party integrator can result in slower support for some things.
August 4, 2022