Overall experience with
How helpful reviews are selected
Favorable Review
Impactful Reporting: Transforming the Face of Helpdesk Management
Critical Review
Overcoming the Navigation Challenges in New Software Setup
Likes and dislikes about
likes
Depth of functionality Excellent at managing call flows through a busy service desk Excellent reporting to provide to management.
February 12, 2025
dislikes
The platform is challenging to configure or use. Often, requiring the expertise of a technical specialist. It is important to keep the platform updated.
March 6, 2025
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