ComputerTalk Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the Contact Center Infrastructure market as equipment, software and services that enable organizations to manage multichannel self-service and assisted service customer interactions holistically from a customer experience and an employee engagement perspective. CCI solutions are dedicated to supporting a single customer enterprise or tenant on each instance of the system, even if that customer or tenant supports multiple contact center operations on that dedicated instance. CCI solutions can be deployed on the customer’s premises or can be hosted and managed in a third-party data center or private cloud.

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Contact Center Infrastructure

ice Contact Center

ComputerTalk

TELECOM ANALYST

Reliable , versatile, and Easy to use from the end user's prospective.Superior  tech support 

50M - 250M USD

<50M USD

3B - 10B USD

1B - 3B USD

250M - 500M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

Applications Team Lead / Senior Application Specialist

ComputerTalk fails to follow industry standard best practices regarding implementations, upgrades, and support.  They are entirely unwilling to provide basic documentation, have inadequate global support, and insist upon doing all work themselves.  This leave the customer unable to comply with change management processes and incapable of supporting ice Contact Center as a global, mission critical system.

Business Analyst

Very responsive, easy to work with, gets us the information we need when we need it, been a very positive experience.

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ComputerTalk is a company specialized in providing superior communications tools that industry sectors can leverage to transform their customer, employee, and partner interactions. At the heart of ComputerTalk's offerings is 'ice', a software solution that creates an advanced, scalable, and easily managed contact center integrated with Microsoft Teams. The ice solution by ComputerTalk ensures seamless integration of advanced IVR and ACD functionality with multi-channel Teams capabilities. It also interconnects information silos, thus improving contact center productivity for knowledge-based workers. Founded in 1987 and based in Toronto, Canada, ComputerTalk positions itself as a global provider of enterprise-grade contact center products, cloud hosting services and custom application development with a special focus on Teams native & PBX-agnostic solutions.

ComputerTalk's ice is a native Microsoft Teams contact center solution. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Teams in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application.
  
Effective communication is the driving force behind success for any organization. ComputerTalk provides organizations with tools to deliver excellent communication experiences across every media channel using ice.
 
ComputerTalk ice allows organizations in all industry verticals to integrate their business applications into their contact center, transforming the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers. 

Founded in 1987, ComputerTalk, is headquartered in Toronto, Canada. ComputerTalk is a global provider of enterprise-class Teams native and PBX-agnostic contact center products, cloud hosting services and custom application development. 

ComputerTalk provides products and services to customers in six continents. Our solutions are used by customers in Canada, USA, South America, UK, France, Australia, Israel, Africa, Mexico, Central America, Trinidad and Tobago & Jamaica.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Rock Solid Vendor and System to Manage All You Contact Centre Needs

Critical Review

A largely uncooperative vendor

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