Overall experience with
How helpful reviews are selected
Favorable Review
Product: Contact Center for Enterprise
Exploring the Challenges with Training Materials and Community Support
Critical Review
Product: Contact Center as a Service
Average Solution that may be Sufficient for Some Organizations
Likes and dislikes about
likes
easy to implement and easy to understand if you have previous experience in contact center deployments
October 11, 2024
dislikes
The most frustrating challenge that we have dealt with relates to product updates. We originally believed that we could implement upgrades multiple times per year, but were surprised to discover that our contract only allows for a single upgrade annually. Additionally, support has been slow to respond, and often incompetent.
January 29, 2025
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