Overall experience with
How helpful reviews are selected
Favorable Review
Product: Avaya Contact Center
Avaya's Tool Reinforces Communication Traffic Amid Call Center Growth
Critical Review
Product: Avaya Contact Center
Basic Functionality Meets Ease of Use but Offers Limited Feature Set
Likes and dislikes about
likes
Ease of use - The interface offers a very user-friendly experience. Being an IT administrator and seeing the issues that users do experience day to day with their applications, making sure they can very easily understand what they are looking at is key. Scalability - As our call center has grown, this tool has offered a great ability for flexibility and scalability. Being able to easily scale the system to accommodate increased traffic of communications as well as new teams to be included. Customer support - On top of being able to allow us to support our environment, the support offered from Avaya is amazing. Feeling supported and understood is one of the best ways an application should be maintained .
December 20, 2024
dislikes
Limited feature list.
June 26, 2025
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