isolved Reviews, Ratings & Features 2026 | Gartner Peer Insights

Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction.

The core capabilities of WEM products include:
•	Evaluation and improvement
•	Time management
•	Metrics and recognition (that is, performance management)
•	Assistance and task management
•	Voice of the employee (VoE) feedback
•	Recruitment and onboarding

Active

Find the top Contact Center Workforce Engagement Management Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Contact Center Workforce Engagement Management (Transitioning to Contact Center as a Service & Contact Center Workforce Management Solutions)

Contact Center Workforce Engagement Management

isolved People Cloud

isolved

Human Resources Associate

Overall we have been very satisfied.  Just having some difficulties with our workforce using the platform

<50M USD

50M - 250M USD

Gov't/PS/ED <5,000 Employees

1B - 3B USD

250M - 500M USD

500M - 1B USD

I work in Human Resources and I don't really do much with isolved. 

PAYROLL COORDINATOR

I always tell everyone that the software is very user friendly.  With the new changes to screens though, it isn't quite as friendly.  

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isolved is a Human Capital Management (HCM) technology provider with a central focus on developing software and services, designed to help HR, payroll, and benefits professionals perform their duties more efficiently. The company's offerings encompass a broad range of functions including talent acquisition, workforce management, and talent management. It provides automated solutions delivered directly or via a network to ensure performance, increases productivity, and reduce risk. Their key product, the isolved People Cloud, is an intelligently connected platform designed to automate the entire employee experience, thereby enabling organizations to engage, empower and energize their talent.

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today‚Äôs People Heroes ‚Äì HR, payroll, and benefits professionals. 

From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states ‚Äì who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

For more information, visit www.isolvedhcm.com.

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. 

From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

For more information, visit www.isolvedhcm.com.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Overall great product and customer service. I only wish they would stop changing things.

Critical Review

isolved is okay overall

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