Overall experience with
How helpful reviews are selected
Favorable Review
Successful Product Launch Noted Yet Reporting and WFM Features Present Challenges
Critical Review
Analyzing Artificial Intelligence Potential in TalkDesk
Likes and dislikes about
likes
I really like AI notes feature. There are several additional features that I am excited to get into that unfortunately our company hasn't had the time to dedicate. I also really like having the control of the telephony system in the hands of those in the contact center, as opposed to our past set up which had our IT department handling telephony items. Setting up studio flows is fairly easy for the most part.
October 17, 2025
dislikes
Data sets are not defined properly.
June 25, 2024
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