Agiloft Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines contract life cycle management (CLM) market as a solution that proactively manages contracts from initiation through negotiation, execution, compliance and renewal. In this context, a contract is any agreement or contractual document containing rights and obligations that affect an organization now or in the future (e.g., a nondisclosure agreement). CLM solutions allow organizations to create, negotiate and store contracts in a centralized repository. Using these solutions helps mitigate organizational risk by enabling regulatory and policy compliance, providing governance over what is signed and with whom, and role-based access to terms and obligations with third parties. CLM solutions drive visibility, consistency and efficiency in the contracting process across an enterprise. Use cases are primarily aligned to parts of the process, such as presignature and postsignature. Different departments often prioritize a certain use case based on their involvement in the contracting process.

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Contract Life Cycle Management

Agiloft CLM Platform

Agiloft

Manager, Legal and Compliance

In working with our developer, we have been able to customize the platform to suit our needs. For some time, we struggled with responsiveness from our representatives but it seems like we now have representative dedicated to our account who have set up regular meetings to touch base and address any needs/action items.

<50M USD

500M - 1B USD

1B - 3B USD

50M - 250M USD

250M - 500M USD

3B - 10B USD

Gov't/PS/ED <5,000 Employees

10B - 30B USD

30B + USD

Gov't/PS/ED 5,000 - 50,000 Employees

This would have been a four star review up until the recent changes to the support system and the new licensing structure.  I inherited Agiloft from a prior contracts manager who left our company, so I can't comment on setup or implementation but as the administrator and a user I have found that there are pros and cons.  

The system is very customizable, which is both good and bad - we have extremely customized workflows but to maintain, troubleshoot, or update them you need to be very experienced with the system and typically need some coding knowledge to manage more complex workflows and rules.  This system is also built on several 'tables' for each piece of information, and you need to be very aware of the dependencies and actions that happen (sometimes several layers deep) to avoid issues.  The support team used to be very helpful but now it's constant roadblocks and very little help.  Their third party recommended consultant also used to be extremely helpful and responsive but we're also having to wait days to meet with them so good luck getting a quick answer or help on the fly.  I'm the only administrator so I rely on their support team when we run into issues and I'm no longer confident that they have the capacity or ability to help us move onto their new platform.  We're treated like the red-headed stepchild instead of a long-term valued customer because we're still on the older iteration of the system.

Everything is an add-on or module that requires a sales rep to do an in-depth licensing evaluation. This is probably going away with their new structure but still, the features are confusing and the lack of support makes us more hesitant than excited to move onto the new platform.  

We have not yet used the AI features so I can't comment on those but we have been evaluating other platforms that can do what we need and are easier to configure.  I used to be the one trying to convince our team to keep Agiloft, now I'm pushing to explore other solutions.

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Agiloft focuses on the development of contract lifecycle management (CLM) software, aiming to provide effective solutions in the areas of purchasing, legal operations and sales cycles. This offering is designed to lower compliance risk significantly. Utilizing a flexible, no-code platform, Agiloft ensures rapid deployment and a system that clients can build on and adapt to their needs. The software employs artificial intelligence to enhance contract management for legal departments, procurement, and sales activities.

As the global‚ÄØleader‚ÄØin contract lifecycle management (CLM) software,‚ÄØAgiloft‚ÄØis trusted to‚ÄØprovide‚ÄØsignificant savings in purchasing, enable‚ÄØmore efficient‚ÄØlegal operations,‚ÄØand accelerate‚ÄØsales cycles,‚ÄØall‚ÄØwhile‚ÄØdrastically lowering‚ÄØcompliance risk. Agiloft‚Äôs adaptable no-code‚ÄØplatform‚ÄØensures rapid deployment and a fully extensible system. Using contracts as the core system of commercial record,‚ÄØAgiloft‚Äôs CLM software‚ÄØleverages‚ÄØAI to improve‚ÄØcontract management‚ÄØfor legal departments, procurement, and sales operations.‚ÄØVisit‚ÄØwww.agiloft.com‚ÄØfor more.‚ÄØ

We're hiring! To view our current job openings, please visit https://www.agiloft.com/jobs.htm.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Customization Allows Platform To Suit Specific Needs With Streamlined Contract Requests

Critical Review

Customization and Maintenance Require Advanced Skills Amid Declining Support Experiences

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