Overall experience with
How helpful reviews are selected
Favorable Review
Product: Conga CLM
A feature-rich CLM solution with strong automation and Salesforce integration, offering long-term value but requiring careful implementation and expertise upfront.
Critical Review
Product: Conga CLM
Strong OOTB functionality but below average UI/UX and customer support
Likes and dislikes about
likes
Conga CLM stands out as a comprehensive platform that supports the full contract lifecycle in a structured manner. It enables teams to manage everything from contract requests and drafting to approvals, execution, and renewals within a single system. The Salesforce integration has been particularly valuable, allowing sales and legal teams to collaborate without leaving their primary working environment. Additionally, configurable workflows, reusable templates, and clause libraries help ensure consistency and shorten contract turnaround times. The centralized contract repository, combined with effective search functionality and automated alerts, has made it easier to locate agreements and stay on top of renewals and obligations.
February 16, 2026
dislikes
Lack of consistent resources involved, resulting in significant gaps in knowledge, which often leads to duplicative or conflicting designs (i.e., a new custom object is build to address a need rather than leveraging a previously custom-built object due to the current resource not knowing about or fully understanding the original object). Also, the tool for template management (X-Author for Templates) and for redlining contracts (X-Author for Contracts) is very glitchy and not effectively built.
November 26, 2025
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